I see your WebAfrica and raise you a Supersonic.
There is no explanation how this company can still be in business, let alone sign up new clients.
Every single time you try to contact their accounts dept. via Whatsapp, the chat request is never answered and times out at the end of the work day with a message stating that you should try again tomorrow.
Calling them on the phone also is of no use. Gave up after 31 mins on hold without speaking to anybody.
Should you decide to cancel their service, you can send the cancellations email instruction to the address that they specified, but then never hear from them again, even though the auto-reply states that they will contact you before confirming the cancellation.
Not too long ago they forgot to bill customers for the voip lines that they provide for several months and then tried to invoice their customers for the outstanding amount all at once.
Their latest blunder was when they sent out mail notifications about line speed and price increases, which also went horribly wrong.
"Dear Valued Customer,
We are writing to convey our sincere apologies for a recent error in our communication to you. During the distribution of our latest email regarding updates to your Supersonic fibre service, some customers, including yourself, received incorrect information about their line speeds and pricing.
What Happened?
Due to an internal error, the information related to your specific account was incorrectly compiled. We understand how frustrating this can be and want to assure you that we are taking immediate steps to correct this mistake."