The best and worst telecoms operators in South Africa

[jes]

The best and worst telecoms operators in South Africa

A basic analysis of feedback on HelloPeter reveals which telecoms providers attract the most compliments and complaints from subscribers

 

[Scoperzor]

I just couldn't bring myself to choose any of the listed options in the poll :/

 

[CR34M3]

Something in these numbers aren't working for me... the Telkom ones most of all... Maybe people have decided to stop trying to get Telkom to do anything?

A point that I would like to see is; how many of these complaints have been successfully resolved? I know hellopeter allows the status of the complaint to change, but was this factored into these numbers?

Personally I'd rather have a company who fixed 400 of its 500 complaints than someone who hasn't touched its 200 complaints.

 

[Devo-sa]

I just couldn't bring myself to choose any of the listed options in the poll :/

Agreed... not even if it was worded as "Which Telecoms Operator do you think has the least bad service levels?" could I have chosen anything.

 

[rpm]

Something in these numbers aren't working for me... the Telkom ones most of all... Maybe people have decided to stop trying to get Telkom to do anything?

This is something we discussed in the office. Have some companies ‘worn their customers’ down to a point that they don’t bother complaining any longer?

Also: A company which responds on HelloPeter is likely to attract more complaints on that platform because there is an incentive to complain. That is however partly offset by the fact that ‘companies who respond’ can concert complaints to compliments…

 

[who.is.michael]

Pretty bad state of affairs....

Might as well included MWEB: http://www.hellopeter.com/search_results.php?search=MWEB

 

[CellBel]

I just couldn't bring myself to choose any of the listed options in the poll :/

Same here.

 

[marine1]

I just couldn't bring myself to choose any of the listed options in the poll :/

Same here

 

[Valis]

iBurst got 19 compliments? Impossible! I'm sure those were made by employees of iBurst acting as sock-puppets. It is completely inconceivable that any one could possibly compliment iBurst.

 

[TowerGuru]

I just couldn't bring myself to choose any of the listed options in the poll :/

This. There should be a "no one" option. they all suck.

 

[mRsKu11]

Same here.

+7 i guess

 

[TwoCents1000]

The second table (Complaints/1000 customers) is the more relevant table.

Did anyone notice the big jump in the numbers in this table?

The mobile operators sit below 0.5, but then there is a huge jump to the smaller players. Vodacom/MTN is 0.3/0.4 and then it basically jumps to 7/8/12 for iBurst/Virgin/Neotel.

Which most likely shows the bigger guys spend some of their huge profits on customer care while the smaller guys, who are all running at a loss, cannot.

 

[Joe Average]

I measure service in a triangular ratio of SPEED - COST - QUALITY and then CellC outperforms anyone else. In simple terms, the best bang for your buck !

 

[R13...]

The obvious problem with using hellopeter as a basis for the survey is that only a minuscule % of customers use or have access to it. And out of those, only the biggest whiners use it.

 

[ThinkCentre]

Take note that all service provider has complaints! Can we not assume everyone have crap service?

 

[Mbuzi]

This. There should be a "no one" option. they all suck.

+100

 

[Blackhand]

There are more than 1733 complaints per second about Telkom on these boards alone.

 

[theJonster]

contradictory numbers... plus only pillock's use hellopeter <-what a chop..

 

[grok]

/me points and laughs at Neotel figures in that last table.

 

[RJMadCat]

One thing that you need to take in consideration with the "statistics" is Time.

Humans all over the world adapt to certain things, If your "use" to crap service then you wont complain about it after a while. For example: Every week you call X company because you have issues with them, after a few months you are so fed up u cant bother to call them anymore as you already know what their answer will be.

If myself and everyone else here had to make a complain post every time we get bad service the ratio's would look 100 times worse than it is looking now, Most people including myself are Fed up sick and tired of complaining, because complaining does not seem to help our situation. "kyk noord en vok voort" when it comes to anything that resembles communication in South Africa, That poll is ridicules, we are now making polls about what Crap is the best crap...