The Letter to Send to Sentech (Cut-n-Paste)

[Donovan]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">TO WHOM IT MAY CONCERN,

<b>A reply to this message from a person with appropriate authority is compulsory. If you are not such a person, kindly forward this message to a person that matches the previous, or if you are unable to do so, alert the sender of this message.</b>

My reason for emailing is to request a rebate for the poor (and sometimes nonexistent) service that I as a 128kbps MyWireless user have experienced. The problem appears to have been rectified with my tower (82 Honeydew), and now a specific time period can be placed and a rebate can be calculated.

My system worked at an approximate rating of around 40% of it’s advertised speed for 3 months. I have paid for 3 months worth of service for May, June, and July – this works out to R 1950. As I am quite happy to pay for service that I HAVE received and absolutely not willing to accept that I have paid for service that was not delivered, I place a fair rebate value at 60% of what I have already paid, that being R 1170.

If it were not for Sentechs blatant negligence in leaving it’s proxy servers open to abuse by non-MyWireless users, this lack of service would be excused. However, it is a cardinal and basic rule for all ISPs that such servers usage be reserved for it’s own users. Sentech failed to even acknowledge a problem for well over a month, and it eventually took a member of the public to find the problem (this, after Sentech blamed it’s users for abusing the network).

Kindly advise me regarding a suitable rebate.
Regards,
XXXXX
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Guys, now is the time to demand a rebate... this is what I sent. Feel free to copy and paste it, just change it where appropriate.

 

[noswal]

Just send it direct to michelle@sentech.co.za

_________________________________________________________________________
No more catenna, now its a custenna

 

[Donovan]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by noswal</i>
<br />Just send it direct to michelle@sentech.co.za

_________________________________________________________________________
No more catenna, now its a custenna

<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

That address does not work. Invalid recipient... I don't really disagree with that error message (INVALID = SENTECH), nonetheless not much I can do but send it to all addresses I can. Anyone have the correct address?

 

[hardye]

Another suggested response (depending on your computing philosophy) might be:

<i>You sent the attachment in Microsoft Word format, a secret proprietary format, so it is hard for me to read. If you send me plain text, HTML, or PDF, then I will read it.

Distributing documents in Word format is bad for you and for others. You can't be sure what they will look like if someone views them with a different version of Word; they may not work at all.

Receiving Word attachments is bad for you because they can carry viruses (see http://www.viruslist.com/eng/viruslist.html?id=7). Sending Word attachments is bad for you, because a Word document normally includes hidden information about the author, enabling those in the know to pry into the author's activities (maybe yours). Text that you think you deleted may still be embarrassingly present. See http://news.bbc.co.uk/2/hi/technology/3154479.stm for more info.

But above all, sending people Word documents puts pressure on them to use Microsoft software and helps to deny them any other choice. In effect, you become a buttress of the Microsoft monopoly. This pressure is a major obstacle to the broader adoption of free software. Would you please reconsider the use of Word format for communication with other people?

To convert the file to HTML using Word is simple. Open the document, click on File, then Save As, and in the Save As Type strip box at the bottom of the box, choose HTML Document or Web Page. Then choose Save. You can then attach the new HTML document instead of your Word document. Note that Word changes in inconsistent ways--if you see slightly different menu item names, please try them.

To convert to plain text is almost the same--instead of HTML Document, choose Text Only or Text Document as the Save As Type.

Your computer may also have a program to convert to pdf format. Select File =&gt; Print. Scroll through available printers and select the pdf converter. Click on the Print button and enter a name for the pdf file when requested.</i>

 

[Brolloks]

Hardye ... I like the way you put it. It was mentioned elsewhere that since the word file is 48Kb in size compared to a txt file with the same content at 2Kb AND the fact that it was sent to external email addresses, means they're straining their own network.

48Kb x 3000? users = 144MB
2Kb x 3000? users = 6MB