The real reason for online delivery delays in South Africa

RedViking

Nord of the South
Joined
Feb 23, 2012
Messages
49,531
I feel for Loot. I have had nothing but excellent service from them up to lockdown for years. Even Takealot struggle with deliveries also nothing but excellent service up to lockdown. It is already tough to have an online shop successful in South Africa competing with Takealot. People don't look at the external forces effecting an online shop, they just remember what they experienced and the rest goes out the door.

Hope Loot manage to recover from this and get their reputation back again. Still a lot of people I need to convince to buy the Philips Airfryer XL from them.
 

Skerminkel

Expert Member
Joined
Dec 3, 2008
Messages
3,836
This comment will probably not be allowed under the Discquss comments, so:
Dear MyBB, I have commented this previously.
It is your duty as good South Africans to inform your readers that Loot is owned by Iqbal Surve and we should not be supporting this state capturer.

Edit: In case you need convincing:
From https://www.loot.co.za/welcome: "Loot is a member of the Independent Media group of companies."
From https://www.independentmedia.co.za/our-company/about-us/: "Shareholders • Sekunjalo Media Consortium – majority shareholder"
From https://www.sekunjalo.com/dr-iqbal-surve/ "Dr Survé is a Physician, Entrepreneur and an ardent Philanthropist, ..... After leaving medicine, he founded the Sekunjalo Group."
(Read the rest of the text on the last link if you want to cringe.)
 

Swa

Honorary Master
Joined
May 4, 2012
Messages
30,820
This comment will probably not be allowed under the Discquss comments, so:
Dear MyBB, I have commented this previously.
It is your duty as good South Africans to inform your readers that Loot is owned by Iqbal Surve and we should not be supporting this state capturer.

Edit: In case you need convincing:
From https://www.loot.co.za/welcome: "Loot is a member of the Independent Media group of companies."
From https://www.independentmedia.co.za/our-company/about-us/: "Shareholders • Sekunjalo Media Consortium – majority shareholder"
From https://www.sekunjalo.com/dr-iqbal-surve/ "Dr Survé is a Physician, Entrepreneur and an ardent Philanthropist, ..... After leaving medicine, he founded the Sekunjalo Group."
(Read the rest of the text on the last link if you want to cringe.)
Just placed my order
 

furpile

Expert Member
Joined
Jul 14, 2014
Messages
3,878
I have been lucky with Takealot, my few orders the last weeks have all been delivered a day or 2 early, including one earlier this week.. However I make sure to only order stuff they have in stock, I think that helps.
 

skusku

Senior Member
Joined
Oct 24, 2009
Messages
938
Support the local smaller companies instead of trying to save a few bucks, they also have stock you know.
 

Wysjoumuis

Well-Known Member
Joined
Apr 24, 2018
Messages
172
Is Hellopeter only for negative reviews? All businesses have terrible scores on that site.
 

Snyper564

Honorary Master
Joined
Oct 1, 2008
Messages
12,499
Support the local smaller companies instead of trying to save a few bucks, they also have stock you know.
Agreed I ordered a STC1000 temp controller from rebel pets at 3pm with free shipping today and it arrives tomorrow thats just insane service!
 

Solitude

Executive Member
Joined
Jul 23, 2008
Messages
6,917
I ordered an item on the 15th of May. It eventually got cancelled on the 22nd of June. I was so angry by that stage. But they gave me a voucher. So I ordered a new item on the 22nd of June and that got cancelled and I got another voucher. So I ordered a new item. Hopefully this one will come.

I got really frustrated by Loot but I can imagine it must be tough for them.
 

markings

Expert Member
Joined
Jan 24, 2010
Messages
2,030
Maybe people start to realize what a supply chain is and how intricate they may be. Maybe they start to appreciate the work and coordination necessary so that one can walk into a shop and buy something off the shelf, or have it delivered to one's door.
 

CommonSense

Senior Member
Joined
Nov 20, 2012
Messages
860
This comment will probably not be allowed under the Discquss comments, so:
Dear MyBB, I have commented this previously.
It is your duty as good South Africans to inform your readers that Loot is owned by Iqbal Surve and we should not be supporting this state capturer.

Edit: In case you need convincing:
From https://www.loot.co.za/welcome: "Loot is a member of the Independent Media group of companies."
From https://www.independentmedia.co.za/our-company/about-us/: "Shareholders • Sekunjalo Media Consortium – majority shareholder"
From https://www.sekunjalo.com/dr-iqbal-surve/ "Dr Survé is a Physician, Entrepreneur and an ardent Philanthropist, ..... After leaving medicine, he founded the Sekunjalo Group."
(Read the rest of the text on the last link if you want to cringe.)

People will buy from where they can get the items the cheapest.

If you feel that you don't want to buy from someone or support them because it is against your conscience, then all good. Others might simply not care.

If we had to stop supporting everyone who was ever involved in wrongdoing then we would all starve and buy nothing.

Who is still drinking Nescafe/Ricoffee coffee and Nesquick and the thousands of products which Nestle makes?
They have been in bed with the Mugabe government for years when farms were just taken away and given to Grace Mugabe. Nestle happily just bought from her then.

So many other cases. ...

Your concerns are valid, but people have a short memory and most just don't care.....
 

Rocket-Boy

Honorary Master
Joined
Jul 31, 2007
Messages
10,156
Im sure most of the customers would be more understanding if there was communication.
Even if you have to work on a minimized staff its not hard to have a few of your normal staff members at home replying to emails etc.
 

stefan9

Executive Member
Joined
Aug 9, 2006
Messages
9,669
Don't care for the excuses, not my problem. The only thing I care for is you getting me my product on time and keeping me informed at all times.

The only products I make exceptions for is handmade products.

Stop crying and fix your issues.
 

j4ck455

Executive Member
Joined
Jan 2, 2006
Messages
7,294
An anonymous source told MyBroadband that third-party sellers are being held responsible for capacity problems at Takealot’s warehouses.

The source claimed that many of these sellers face their products being delisted and possibly being removed from the platform entirely.

Taekalot has declined to comment on the topic.
Should there not be independent confirmation of what the anonymous source claimed to be true?
 

Shadowchaser1

Senior Member
Joined
Nov 14, 2018
Messages
604
And still SA's don't learn. SA has no service delivery period. Any company is quick in charging you, but delivering it, is another story. Really no company foresaw online increased business. Jeez. Where I live now (Europe) different story. Some companies have built in penalty clauses, if they don't deliver on time yet SA still has not grasped the concept.
 

IndigoIdentity

Expert Member
Joined
May 10, 2010
Messages
1,964
And still SA's don't learn. SA has no service delivery period. Any company is quick in charging you, but delivering it, is another story. Really no company foresaw online increased business. Jeez. Where I live now (Europe) different story. Some companies have built in penalty clauses, if they don't deliver on time yet SA still has not grasped the concept.

The companies selling the items are selling them in good faith that collection and delivery will occur at a reasonable pace.

Unfortunately, there's no courier companies in SA that seem to be able to make that happen consistently.

I guess maybe it's a competitive business so profits are low and you need volumes, if you don't have that then you need to sacrifice on quality. A lot of these companies end up with limited staff who don't get paid much and have lots of work, after some time at that even if they start out doing great they just get demotivated to the point where they couldn't care less about the job.

And that is where the service delivery problems comes in... On a good day, using a courier company in SA goes something like this:

Collection: Too much to do, couldn't be bothered, next day same story, third time lucky.
Long haul: Works like clockwork for the most part.
Delivery: Customer takes time off work to accept delivery, courier lies about going to the address and states no one was available to accept the delivery but couldn't be bothered to call the contact when making the delivery, second time success, if you're lucky / follow up / complain to ops enough.
 
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