The Telkom Saga - LTE 1800 / 2300

myNeo

Well-Known Member
Joined
Apr 18, 2009
Messages
130
So like everyone on this forum its been nothing but fustration. From buying the service and being delighted with 100mbps+ it was short lived. So many helpful members on this forum taught me the ever so helpful trick between the 1800mhz and 2300mhz on the router.

This actually worked:

1800mhz gave me much lower download speeds around 10mbps and oddly enough higher upload i.e. 15mbps but the latency was super low like 14ms.

2300mhz gave me okish download speeds: 30 / 40 mbps and 15mbps upload but the latency was relatively high 30ms+

So I use to toggle this when using it for different applications - 1800mhz for gaming and 2300mhz for downloading. I am on the 100gig package.


In my pursuit for happiness :) I then had the guys who installed my antennas pop over to see if we could optimize chasing the ever so wonderful 100mbps. I showed them the 1800 / 2300 trick and they worked over two weeks with telkom (they were ex LTE installers for telkom so good connections there) to try and help.

Telkom sends Huawei (However you spell that stupid name) over to my place (as they maintain all the LTE towers) and a very knowlegable young chap with all the tools that you could wish for pitches up. Does tests and explains that on the 1800mhz tower you should never be getting more up than down. Makes sense, apparently they have a system TDD which has an issue if power goes off means that tower is dead so they installed a "New" system FDD along side the TDD which allows users to still connect to the towers if the power is off - nice however its creating the up and down issue. They aware and sorting it out all config.

Here comes the kicker

I was happy with 40mbps to be honest as I was only using it when I need to download things. So about two weeks ago my Hawawawawawawawiiiii router says you have a firmware update well shap no issue I like these they USUALLY improve things btw I have the makulu bass E5186s-61a.

Do the update (took forever have to say must have been like windows 10 download size or something) reboots and I am like - lets test this baby out:

1800mhz - nothings changes same speeds - Hmm ok

2300mhz - OMG 4mbps down, 0.65mbps up and 52ms ping was the BEST I could get.

Thought wait could need a fresh reboot - same result
Ok wait check antennas have they moved - No still there same on pole
Ok drive to tower location down the road from me its still there hasn't been abducted by aliens (you know these Telkom call center people they can tell you all sort of stories).

Phone telkom - well we all know how that goes. Might as well phone a sewage plant call center get similar answers.
Phone my telkom guys - Check with netCore (in Pretty Oria (Pretoria)) no them never they changed nothing what you talking about everything is green on their screen no red dots.

I did notice when they were doing tests talking to Hawawawawawawawawi and Telkom they were not impressed I was switching between bands. Don't know if this is just for me or if it is for everyone (who gets the famous new firmware).

Thought I would share, unfortunately being in a metropolitan area one would expect Telkom to have fast ADSL right - Wrong fastest 15mbps (oh we not upgrading copper anymore) - Ok muppets when can I have fiber, that one sir well the planned roll out is 2019. So LTE was kind of my only option.

Anyone else got a E5186s-61a that can share their firmware number? Mine is now (unfortunately): 21.310.01.00.1232
 

HowTo

Expert Member
Joined
Aug 7, 2006
Messages
3,728
So like everyone on this forum its been nothing but fustration. From buying the service and being delighted with 100mbps+ it was short lived. So many helpful members on this forum taught me the ever so helpful trick between the 1800mhz and 2300mhz on the router.

This actually worked:

1800mhz gave me much lower download speeds around 10mbps and oddly enough higher upload i.e. 15mbps but the latency was super low like 14ms.

2300mhz gave me okish download speeds: 30 / 40 mbps and 15mbps upload but the latency was relatively high 30ms+

So I use to toggle this when using it for different applications - 1800mhz for gaming and 2300mhz for downloading. I am on the 100gig package.


In my pursuit for happiness :) I then had the guys who installed my antennas pop over to see if we could optimize chasing the ever so wonderful 100mbps. I showed them the 1800 / 2300 trick and they worked over two weeks with telkom (they were ex LTE installers for telkom so good connections there) to try and help.

Telkom sends Huawei (However you spell that stupid name) over to my place (as they maintain all the LTE towers) and a very knowlegable young chap with all the tools that you could wish for pitches up. Does tests and explains that on the 1800mhz tower you should never be getting more up than down. Makes sense, apparently they have a system TDD which has an issue if power goes off means that tower is dead so they installed a "New" system FDD along side the TDD which allows users to still connect to the towers if the power is off - nice however its creating the up and down issue. They aware and sorting it out all config.

Here comes the kicker

I was happy with 40mbps to be honest as I was only using it when I need to download things. So about two weeks ago my Hawawawawawawawiiiii router says you have a firmware update well shap no issue I like these they USUALLY improve things btw I have the makulu bass E5186s-61a.

Do the update (took forever have to say must have been like windows 10 download size or something) reboots and I am like - lets test this baby out:

1800mhz - nothings changes same speeds - Hmm ok

2300mhz - OMG 4mbps down, 0.65mbps up and 52ms ping was the BEST I could get.

Thought wait could need a fresh reboot - same result
Ok wait check antennas have they moved - No still there same on pole
Ok drive to tower location down the road from me its still there hasn't been abducted by aliens (you know these Telkom call center people they can tell you all sort of stories).

Phone telkom - well we all know how that goes. Might as well phone a sewage plant call center get similar answers.
Phone my telkom guys - Check with netCore (in Pretty Oria (Pretoria)) no them never they changed nothing what you talking about everything is green on their screen no red dots.

I did notice when they were doing tests talking to Hawawawawawawawawi and Telkom they were not impressed I was switching between bands. Don't know if this is just for me or if it is for everyone (who gets the famous new firmware).

Thought I would share, unfortunately being in a metropolitan area one would expect Telkom to have fast ADSL right - Wrong fastest 15mbps (oh we not upgrading copper anymore) - Ok muppets when can I have fiber, that one sir well the planned roll out is 2019. So LTE was kind of my only option.

Anyone else got a E5186s-61a that can share their firmware number? Mine is now (unfortunately): 21.310.01.00.1232

Cant roll back? Some devices don't like this to happen.
If it allows roll back before upgrading.
 
Last edited:

myNeo

Well-Known Member
Joined
Apr 18, 2009
Messages
130
Didn't get much option it was there is new firmware here we go its updating.
 

sajunky

Honorary Master
Joined
Nov 1, 2010
Messages
13,124
They pushed a new firmware seeing you were switching between bands. ;)

Seriously, it looks like E5185 has the same bug screwing up device during online upgrade as B513s.

Get firmware file (the old one or even the same version) and re-flash. If doesn't help or they are unable to give you access to ftp server, bring it back to Telkom/Huawawai service centre for replacement.
 

myNeo

Well-Known Member
Joined
Apr 18, 2009
Messages
130
They pushed a new firmware seeing you were switching between bands. ;)

Seriously, it looks like E5185 has the same bug screwing up device during online upgrade as B513s.

Get firmware file (the old one or even the same version) and re-flash. If doesn't help or they are unable to give you access to ftp server, bring it back to Telkom/Huawawai service centre for replacement.

Well - did they? I can still switch bands its just 2300 is HORRIFIC now. Don't know if they changed something there...? The change they allow it's just the 2300 band now is wow @#()*@()#*@()*#@()*

I went to Helkom they told me that it would take up to 10 working days for the tech's to review the router and it would come back with the latest flash - fail
 

sajunky

Honorary Master
Joined
Nov 1, 2010
Messages
13,124
Well - did they? I can still switch bands its just 2300 is HORRIFIC now. Don't know if they changed something there...? The change they allow it's just the 2300 band now is wow @#()*@()#*@()*#@()*
I didn't say you can't. Is any other point you would like discuss?
 

GforceD

Executive Member
Joined
Apr 13, 2010
Messages
7,365
They pushed a new firmware seeing you were switching between bands. ;)

Seriously, it looks like E5185 has the same bug screwing up device during online upgrade as B513s.

Get firmware file (the old one or even the same version) and re-flash. If doesn't help or they are unable to give you access to ftp server, bring it back to Telkom/Huawawai service centre for replacement.

I just got my E5185 and I automatically updated the device. And I've not had a good connection ever, I wonder if this was the cause. I managed to get hold of some bunny ears and only my upload speeds increase. My upload speed are = if not better than download speed 90% of the time.

Does Hoawauee have a firmware support page for their devices, i've not really seen much online.
 

myNeo

Well-Known Member
Joined
Apr 18, 2009
Messages
130
I just got my E5185 and I automatically updated the device. And I've not had a good connection ever, I wonder if this was the cause. I managed to get hold of some bunny ears and only my upload speeds increase. My upload speed are = if not better than download speed 90% of the time.

Does Hoawauee have a firmware support page for their devices, i've not really seen much online.

Even if Hahahaahahwiwiwiw had a support page the firmware wouldnt be supported on the Telkom network. They do some custom stuff for them. I think that the new firmware has @#@# things up on this specific router you reporting the EXACT same issues I am after the mandatory firmware update.
 

Zaz

New Member
Joined
Oct 22, 2012
Messages
9
Just curious about the 1800mhz / 2300mhz trick you mentioned above, would you mind sharing or pointing me to the thread which explains it?
 

SFW007

Expert Member
Joined
Jan 26, 2005
Messages
1,620
Cant roll back? Some devices don't like this to happen.
If it allows roll back before upgrading.

E5186 Toolbox

@Myneo

i have the same problem , tech guy was here today very friendly and helpful he experienced the same issue upload higher than download.
this has now been escalated , it will take about a week to fix as there is definitely a problem on the tower.

Its an issue with TDD FDD
 

myNeo

Well-Known Member
Joined
Apr 18, 2009
Messages
130
E5186 Toolbox

@Myneo

i have the same problem , tech guy was here today very friendly and helpful he experienced the same issue upload higher than download.
this has now been escalated , it will take about a week to fix as there is definitely a problem on the tower.

Its an issue with TDD FDD

Did he ever sort it out. I was told its going to take ages.

I was away for a while got back today decided to try the good old standard antenna- got 20mbps with the stock antenna wtf.......
 

SFW007

Expert Member
Joined
Jan 26, 2005
Messages
1,620
Did he ever sort it out. I was told its going to take ages.

I was away for a while got back today decided to try the good old standard antenna- got 20mbps with the stock antenna wtf.......

this was Thursday waiting on feedback..
 
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