ticket number

kbentz · Jul 19, 2004

well , when i signed up with mywireloss in like feb or march and i called to complain bout something back then me thinks i remember a ticket number like one hundred and something... my latest ticket number is five thousand eight hundred and something. that means they have had nearly six thousand tickets opened about mywireless problems... (granted rodent has about 30 of those and others have a couple each... )

2% ?????? im very unhappy but have only had 3 tickets in total... geez who are all these people? remember they dont always open ticket, only when seriously wrong... thinks theyve just given away their game

regardtv · Jul 19, 2004

NO, they only open a ticket if you BITCH long enough ;-) ... Even if they know they should they try to shy away from opening a ticket ... to be fair I think that policy has changed somewhat - they are willing to open a ticket - after requesting you underwear colour ;-)

Comrade Borris · Jul 19, 2004

Can anyone verify if they have been numbered sequentially like this? If thats the case then its safe to assume if they have 3000 customers they have logged (on average) 2 tickets per a customer! Thats pretty scanadalous

<div align="left"> |256k| |26%| |66/HYDEPARK| [:X][8D][:X]
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Donovan · Jul 19, 2004

WOW - that is good thinking!!! Any way to find out BEFORE sentech gets wind of this and lies again? That could be the proof we need.

Comrade Borris · Jul 19, 2004

Yeah, this could seriously flaw their theory that its only 2 % of users with problems. Surely 2% of users couldn't log 6000 tickets, its just not possible!

<div align="left"> |256k| |26%| |66/HYDEPARK| [:X][8D][:X]
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arf9999 · Jul 19, 2004

Especially as the last 600 or so took place in the last week! I have a ticket from 11 July number 52**

MW128, Tower 50 (Northpark Plaza), Signal:19%,S-N-L: 8, BER: 57% (with homemade parabolic reflector...now where did I put the tinfoil?) [

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arf9999 · Jul 19, 2004

SH*T I'm dyslexic...Actually about 200 in the last week...my ticket is 56**

MW128, Tower 50 (Northpark Plaza), Signal:19%,S-N-L: 8, BER: 57% (with homemade parabolic reflector...now where did I put the tinfoil?) [

]

Comrade Borris · Jul 19, 2004

DFantom · Jul 19, 2004

600 in a week is nothing.
ie: 600 / 5 = 120 per day (assuming 5 day working week)
120 / 8 = 15 per hour (assuming 8 hour working day)
15 / 3 = 5 per person per hour (assuming they only have 3 people working there *jeez i hope not*)

jeez just less than 1 every 10 minutes per person

I'm not sure how there system works, but i've seen systems where every response is allocated a ticket number which would drop the numbers again. ie:
Complain from user (#1)
Reply from Sentech about #1 (#2)
Reply from user (#3)
Reply from sentech (#4)

--
DFantom
Sentech:Tower 82:22% Signal:512K Package

kbentz · Jul 19, 2004

very interesting... if i remember back all my tickets have been sequential, sorry phantom, comon other users who have tickets, think back!!!!!

arf9999 · Jul 19, 2004

Tickets do seem to be sequential. When I quoted my number to th 2nd level Orc, he immediately said: "oh, that's quite an old ticket." (i.e. before accessing the info on the ticket.)

MW128, Tower 50 (Northpark Plaza), Signal:19%,S-N-L: 8, BER: 57% (with homemade parabolic reflector...now where did I put the tinfoil?) [

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noswal · Jul 19, 2004

I have a difference of 370 between two tickets in an 18 day period.

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No more catenna, now its a custenna

ticket number

kbentz

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regardtv

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Comrade Borris

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Donovan

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Comrade Borris

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arf9999

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arf9999

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Comrade Borris

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DFantom

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kbentz

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arf9999

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