- Sep 4, 2009
you got a PM !slightly off topic, but am I the only one who is getting terrible service from FNB, recently?
I had to log 2 calls with them (1 lounge visit not being refunded, and 2xR100 of courier fees that I am not sure of).
First, when you log a ticket you get 2 reference numbers...CRM on the subject of the email and CAS in the email...
why? it's just confusing.
They promised to get back to me within 24 hours, after 8 days I had to ask for a follow-up.
I understand they need to investigate but if they promised a 24 hours response they must replay saying they are investigating.
I also have to log calls because often my private banker ignores me, he sometimes helps but most of the times just ignore my emails.
So not very happy with FNB at the moment, I have weird charges on my account, unlimited lounge free visits that I am being charged for, and a private banker who ignores me.