- Feb 23, 2016
So they came back and said transactions count only applies to transactional accounts - they won't entertain it further.So I missed level 5 on PC cos FNB says I didn't do 8 transactions via app.
I did 7 transfers (5 from current account / home loan and 2 on FNBY account )
I also did 4 Send money transactions in month of October.
Ebucks consultant tells me the rule is only from transactions on transactional account i.e cheque account count
Transfer from HL to cheque account doesn't count and neither does the FNBY transfers. I am willing to let the FNBY one slide as they are on my son's name even though I did them.
On the Ebucks website, it says do 8 transactions via the app, incl lotto, etc
I told her it doesn't say , 8 transactions only via transactional accounts, it says &8 transactions via app'.
I escalated. Also said if this is the case, they should specifically state that on their website. . Anybody else get this spiel before - am I wasting my time?
Have better things to do with my life so be warned in case , you get affected in the future.