To Rain or not to Rain, that is the question.

T

TechnoChicken

Active Member
Joined
Nov 13, 2014
Messages
68
So I've been following the entire Rain 5G thing, with the fear of my Telkom ADSL being disconnected any time now lurking in the background. 2 of my friends in very close proximity have already got their Telkom LTE devices and copper disconnected.

Now that the router is free if you order today, I'm very tempted to just jump the bandwagon and go for it, and try my best to get my Telkom cancelled myself ASAP. Even though I am on the coverage map, I'm right on the edge of it so I'm not guaranteed anything until I get the physical device here at my house. Lots of trees in the area.

748391

What is Rain's cancellation policy if things don't work as intended? I have logged a ticket regarding this a couple of days ago already with no response from them. It's also a bit worrying the reports I have been seeing from 5G users the last couple of days here on the forum, with severely fluctuating speeds. Teething issues, or a sign of things to come?
 
T

TechnoChicken

Active Member
Joined
Nov 13, 2014
Messages
68
@Cancellation policy. Got told of a Rain Rep after holding for 17 minutes (probably swamped due to these deals) that if you cancel within 30 days you are not bound to the contract and you return the CPE.

Think I'm gonna try it.
 
P

PAYBACK

Expert Member
Joined
Aug 5, 2003
Messages
2,422
I say....
Good chance they will set you up with outdoor unit if signal is questionable.
 
  • Love
Reactions: Yuu
NeonNinja

NeonNinja

Neon Resident
Joined
Nov 22, 2009
Messages
25,257
You're aware it's a 24 month contract for this supposed special?
 
namzsteve

namzsteve

Expert Member
Joined
Oct 12, 2012
Messages
3,301
Thinking of giving this a try, but I'm a few meters out of the coverage map, is it even worth the trouble? I mean try it, if it doesn't work I send it back.
 
P

PAYBACK

Expert Member
Joined
Aug 5, 2003
Messages
2,422
NeonNinja said:
You're aware it's a 24 month contract for this supposed special?
Click to expand...
If anything he has more leverage seeing that he has contract with them and they need to keep minimum level of service AKA "speed". What that minimum speed is is still an unknown.
 
P

PAYBACK

Expert Member
Joined
Aug 5, 2003
Messages
2,422
namzsteve said:
Thinking of giving this a try, but I'm a few meters out of the coverage map, is it even worth the trouble? I mean try it, if it doesn't work I send it back.
Click to expand...

Did you sign up to be notified of coverage? If not do that first. Then when you do come onto radar you will be alerted. It's what I did. I was on fringe and then coverage changed about a week later. You can also just give "covered" address but you run the risk not getting refund if it does not work.
 
M

mrlgm007

Expert Member
Joined
May 14, 2010
Messages
1,069
PAYBACK said:
If anything he has more leverage seeing that he has contract with them and they need to keep minimum level of service AKA "speed". What that minimum speed is is still an unknown.
Click to expand...

I never thought of it like that thank you , i am going to try and get a external unit cause i know this is going to be a issue , i got a 4u cabinet ready and will put it out side and send them a lovely mail with some pictures requesting the other unit.
 
M

master4real

Well-Known Member
Joined
May 1, 2017
Messages
197
Give it a try. Their systems will not activate you until you receive a minimum speed of 80mbs. You also have one month to cancel without penalties.
 
lmatthews

lmatthews

Active Member
Joined
Sep 8, 2019
Messages
37
Fibre is not available in my area and given the prices per gig of LTE I chose to go with Rain. I've been using their services for a month and a bit now and I've honestly never been happier. In my case at least it was worth it.
 
M

mrlgm007

Expert Member
Joined
May 14, 2010
Messages
1,069
lmatthews said:
Fibre is not available in my area and given the prices per gig of LTE I chose to go with Rain. I've been using their services for a month and a bit now and I've honestly never been happier. In my case at least it was worth it.
Click to expand...

it has its up's and down's been useing Rain since July 2017 i a have faith of great things to come of this company.
 
T

TechnoChicken

Active Member
Joined
Nov 13, 2014
Messages
68
PAYBACK said:
Happy for you guys. As long as you're not in my area. Leave mah contentions!!!
Click to expand...
LOL. The area I live in had me surprised that we even got 5G. There is barely ADSL (lots of cable theft), 4G signal is horrible (Vodacom) so when I saw I was covered on 5G I was really surprised.
 
P

PAYBACK

Expert Member
Joined
Aug 5, 2003
Messages
2,422
TechnoChicken said:
LOL. The area I live in had me surprised that we even got 5G. There is barely ADSL (lots of cable theft), 4G signal is horrible (Vodacom) so when I saw I was covered on 5G I was really surprised.
Click to expand...

They picking the low hanging fruit. Target old dying ADSL rich environments prone to outages, no prospects of FTH, with a product at a similar price point at unheard of speeds. Simple. At least that's how I would have approached it.

RAIN 5G has affordability, speed and quick implementation on its side. Something Fiber does not have in either of those categories. Stability on the other hand is something that will cancel out all three of those strategic advantages if they are not careful. Only time will tell.
 
You must log in or register to reply here.
Top