Today I didn't get free airtime on 8ta More

[nicroets]

[Solved] Today I didn't get free airtime on 8ta More

Today I didn't get free airtime on 8ta More. The SMS just said "Your account has been recharged with R 50.00 and the balance is now R..."

(In the past, the SMS said e.g. "Your account has been recharged with R 50.00 and the balance is now R... and you have received R 50.00 FREE airtime which will expire on 13/11/2013").

Only last week's free airtime is displayed at https://home.8ta.com/access-manager/protected/view/my8ta :

Accounts
Telkom Mobile
0814... 8ta More
Wallet Balance
Recharge Bonus R4.50
Top Up Wallet R281.50
Recharge Bonus Account
Recharge Bonus: 4.50 Rand remaining
Expires on Wed Nov 13 2013

Once-off All Networks Data
GPRS: 24 MB remaining
Expires on Wed Jan 01 2014

 

[Dean01]

Today I didn't get free airtime on 8ta More. The SMS just said "Your account has been recharged with R 50.00 and the balance is now R..."

(In the past, the SMS said e.g. "Your account has been recharged with R 50.00 and the balance is now R... and you have received R 50.00 FREE airtime which will expire on 13/11/2013").

Only last week's free airtime is displayed at https://home.8ta.com/access-manager/protected/view/my8ta :

Accounts
Telkom Mobile
0814... 8ta More
Wallet Balance
Recharge Bonus R4.50
Top Up Wallet R281.50
Recharge Bonus Account
Recharge Bonus: 4.50 Rand remaining
Expires on Wed Nov 13 2013

Once-off All Networks Data
GPRS: 24 MB remaining
Expires on Wed Jan 01 2014

Looks like they discontinuing 8tamore infavour of sim sonke..

 

[cavedog]

Looks like they discontinuing 8tamore infavour of sim sonke..

Yeah which makes a lot of sense except they still do not allow you to change to sim sonke from 8ta more at all. I was advised to get a new sim if I wanted sim sonke when I was on 8ta more......

 

[nicroets]

Looks like they discontinuing 8tamore infavour of sim sonke..

If it's true, they are putting the cart before the horse. For a start, they should mark the product as obsolete on their website and SMS all the existing clients.

 

[nicroets]

As you can see from the subject line, they fixed it and credited me.