Sign up with Googleguest2013-1
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Could everyone who has WA accounts please log into their client area and confirm/deny that they've been billed for Oct/Nov AND Dec?
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Triple Billed by Web Africa
- Thread starter guest2013-1
- Start date
YES! Thanks for the headsup! I just checked and found a hectic bill there. I phoned support and they confirmed my account was up to date and that they were having problems with their billing system but they were busy working on it to rectify the problem. So to just ignore the emails from them etc.
Not a nice suprise for a morning. lol
Style
guest2013-1
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Nope not at all... I swear if that debit order goes off I'll go over there and strangle all their programmers
guest2013-1
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Please check your accounts again, I want to know if it's fixed
NameOfBeast
Senior Member
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Mine seems to be fixed (I also nearly threw a fit this morning when I saw that I had been billed for November and December).
To be fair to WA: when they do screw up they tend to fix it fairly quickly
We have (as of approx. 11AM) removed any erroneous invoices from client's accounts and apologise for the "fright" you may have gotten because of it.
We are still investigating the situation to determine what the cause may have been (whether automated or human error) and are working to ensure that it doesn't happen again.
We are still investigating the situation to determine what the cause may have been (whether automated or human error) and are working to ensure that it doesn't happen again.
guest2013-1
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I say it's human error
linkinpark
Expert Member
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It was the aliens i tell you
For some reason there were clients that had invoices generated 3 months into the future (ie future billing). Vigilant members would have noticed them if you logged into the client area.
Apologies for the scare. No transactions took place or invoices emailed out and no you won't be debited either. They should all be gone now. Dev's are still investigating as to the cause.
Apologies for the scare. No transactions took place or invoices emailed out and no you won't be debited either. They should all be gone now. Dev's are still investigating as to the cause.
Mystery solved, apparently some old plugin module was left activated when from last year when we ran the MYADSL R199 specials. (Can't believe its been a year already)
Devs are busy doing a cleanup, some lucky souls had a 30GB account for a whole year on the house!
Devs are busy doing a cleanup, some lucky souls had a 30GB account for a whole year on the house!
ROFLOL... Now while everyone jumps up and down as soon as a invoice comes through incorrectly which might cost them money.. I bet you this person never said a damn thing for the last year and quietly shut up with out any complaints
guest2013-1
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I wouldn't have been so quick to jump up and down due to incorrect invoicing if I had a 30gig account for free for a year
Talk about shooting yourself in the foot
by law, you can actually turn around and bill them now for the 30Gigs x 12 account. Let them **** themselves a little, send a lawyers letter, then settle for half or 2/3rds of the outstanding bill.
The client was unjustly enriched. Even if you made the mistake, the onus is on him to come forward (other wise it can be construed as fraud). If it lands up in court, you could win...but it'd be easier to settle for half.
The client was unjustly enriched. Even if you made the mistake, the onus is on him to come forward (other wise it can be construed as fraud). If it lands up in court, you could win...but it'd be easier to settle for half.
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Ummm what if the customer(s) aka lucky soul(s) never check their usage and are not even aware of the 30GB usage allocation...
That would be somewhat unethical in my opinion. It's just not right to bill someone for a mistake you made, especially if you don't know if the client knew about it or not. How would you feel if someone sold you something, gave you more and come back a year later and tell them you owe them a huge sum of money. That in my opinion is just wrong especially in the above case.
So doesn't matter if it's law or not, I think that it would be some what unethical. I do believe that Web Africa will do the right thing and let the client know of the error but won't charge them for an error on their part.
Besides a client that suddenly get a huge bill and will most probably make a huge scene, giving Web Africa a bad name. That could possibly cost them more than the one clients bill. Errors costs money and as a company they will have to live with it
So doesn't matter if it's law or not, I think that it would be some what unethical. I do believe that Web Africa will do the right thing and let the client know of the error but won't charge them for an error on their part.
Besides a client that suddenly get a huge bill and will most probably make a huge scene, giving Web Africa a bad name. That could possibly cost them more than the one clients bill. Errors costs money and as a company they will have to live with it
PostmanPot
Honorary Master
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Which law is this?
broken1, it seems it was simply a software mistake, and aside from some major irritation and possibly a few heart palpitations, no real damage has been done. WebAfrica has responded to the client's complaint and apologised for the error.
Your attitude is unfortunate because there is enough aggression between customers and companies in the telecoms sector in SA without someone provoking adversarial attitudes with one of the 'good' companies simply because they made a very obvious error. If all customers were to employ the kind of attitude you show here, then this only encourages companies to respond with a similar approach. The end result is even more distrust, more sneaky contracts, and fewer customer-rights.