Troubelshooting Slow DL Speeds

[nmccullo]

Hi

I've posted in the Telkom LTE forum, but I thought I'd come here for some generic advice.

My LTE DL speeds ran at 50 - 70mbs. Following day it was running at 4mbs. My ping is less than 40, UL = 9mbs. My signal strength is 100% (The TP Link does not show dBm).

The slow DL speeds happens ANY time of day. It never "jumps" to 8 or 9 or 10. It's always around 4mbs. The UL speed and ping is always fine - have not changed. It happens on any device: Samsung s6, IPad, Laptop - wired or wireless.

It's been like this for a week and a half and I'm still waiting for feedback from Telkom. I'm hoping that the problem is on my side, so that I can fix it myself and not wait another week for Telkom. (One of the Telkom call centre guys mentioned that some new software/settings was loaded onto their network, which apparently resulted in some issues - don't know if this is true...)

Anyways, anything else I can check? I don't have another router or cell phone that I can use. Can it be the router?? I know it's worthwhile checking it - but borrowing a router is a problem...

Cheers

 

[Executor]

I am having the same problem but Telkom mobile help line needs help because they cannot help you. They don't have an answer except reboot the router

 

[nmccullo]

I am having the same problem but Telkom mobile help line needs help because they cannot help you. They don't have an answer except reboot the router

Log a fault. A telkom agent/technician visited me on Wednesday and did some "tests". By "tests" I mean he ran a speedtest... He said the problem is with the base station (one of the "nodes could be damaged"). Now the fault is logged with Telkom's network department - I will probably have to wait another 2 weeks for them to fix it.