Troubleshooting crashing PC

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PetrusPadda

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Oct 30, 2019
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6
Greetings, newbie here

About two months back I built my own budget PC. All my parts are new except the GPU. After struggling a bit to get everything to work correctly my PC started crashing after a few minutes of gaming. The crash is the loss of any video output and it appears that whatever was going on in the background also hangs, although I can't exactly be sure about that. Furthermore, the GPU fans start spinning at max RPM as well. The weird part is that it usually only happens when I enter the menu or minimap while in-game. I have run Prime95 on my RAM and CPU without any failures or crashes. I have used Windows tools on my RAM and drives, again without any failures. The GPU I stress tested using Furmark in 1080p preset, also without any failure. The only thing I noticed was that the GPU temperature climbed to about 84°C. I have been trying to figure out what's going on with the PC for weeks now without much success and I'm becoming truly hopeless and desperate.

The specs are:
Mobo: Asus Prime B450-K
CPU: Ryzen 5 1600
RAM: 2x8gb HyperX Fury 3200MHz DDR4
Boot Drive: Hikvision E2000 256GB m.2 SSD
Secondary drive: Hikvision E100 1TB SSD
GPU: Aorus RX 570 4GB
PSU: Antec VP500PC
 
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Steamy Tom

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Jan 23, 2019
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any game or something specific? i would look for new drivers or lookup driver related specific issues
 
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PetrusPadda

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Oct 30, 2019
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6
Steamy Tom said:
any game or something specific? i would look for new drivers or lookup driver related specific issues
Click to expand...
No specific games, it has done this with AC: Unity and Syndicate, Divinity 2, PC Building Simulator, The Witcher 3 and War Thunder. I have completely uninstalled and reinstalled all drivers many times before.
 
KleinBoontjie

KleinBoontjie

Honorary Master
Joined
Jul 30, 2010
Messages
13,760
Probably need an bigger power supply, like a 750watt. What you got is good for idle.
450watt gpu + 65watt CPU
500 watt psu
 
ponder

ponder

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Jan 22, 2005
Messages
91,013
Is the PSU new or old?

What happens when you run the gpu & cpu stress tests at the same time?

84C sound on the hot side, I would clean the heatsink/fans & apply some decent fresh thermal paste. Test.
Remove the case side cover. Test
Use msi afterburner and set the fan speed % manually and monitor the temps. Test
Have a room fan blowing into the case. Test

Use DDU to ensure drivers are properly removed.
www.guru3d.com

Display Driver Uninstaller Download version 18.0.5.1

Here you can Download Display Driver Uninstaller, this Display Driver Uninstaller is a driver removal utility that can help you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, with...
www.guru3d.com www.guru3d.com
 
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PetrusPadda

New Member
Joined
Oct 30, 2019
Messages
6
ponder said:
Is the PSU new or old?

What happens when you run the gpu & cpu stress tests at the same time?

84C sound on the hot side, I would clean the heatsink/fans & apply some decent fresh thermal paste. Test.
Remove the case side cover. Test
Use msi afterburner and set the fan speed % manually and monitor the temps. Test
Have a room fan blowing into the case. Test

Use DDU to ensure drivers are properly removed.
www.guru3d.com

Display Driver Uninstaller Download version 18.0.5.1

Here you can Download Display Driver Uninstaller, this Display Driver Uninstaller is a driver removal utility that can help you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, with...
www.guru3d.com www.guru3d.com
Click to expand...
PSU is brand new. I will run the tests in a few and see what happens, thanks. As much as I want to open the card up, I don't think that is possible as it will void the warranty on it.
 
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PetrusPadda

New Member
Joined
Oct 30, 2019
Messages
6
ponder said:
Is the PSU new or old?

What happens when you run the gpu & cpu stress tests at the same time?

84C sound on the hot side, I would clean the heatsink/fans & apply some decent fresh thermal paste. Test.
Remove the case side cover. Test
Use msi afterburner and set the fan speed % manually and monitor the temps. Test
Have a room fan blowing into the case. Test

Use DDU to ensure drivers are properly removed.
www.guru3d.com

Display Driver Uninstaller Download version 18.0.5.1

Here you can Download Display Driver Uninstaller, this Display Driver Uninstaller is a driver removal utility that can help you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, with...
www.guru3d.com www.guru3d.com
Click to expand...
Okay so I ran the tests as instructed. They ran absolutely fine at first an then when I switched to the GPU stress test from the CPU strest it did the crash.
 
ponder

ponder

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Joined
Jan 22, 2005
Messages
91,013
PetrusPadda said:
Okay so I ran the tests as instructed. They ran absolutely fine at first an then when I switched to the GPU stress test from the CPU strest it did the crash.
Click to expand...

Do you have another psu unit you can test with or use a friends?

Where did you buy all the parts from.
 
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PetrusPadda

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Joined
Oct 30, 2019
Messages
6
ponder said:
Do you have another psu unit you can test with or use a friends?

Where did you buy all the parts from.
Click to expand...
I don't have one at the moment, that will have to wait unfortunately. I bought all parts, except GPU from Evetech.
 
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PetrusPadda

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Messages
6
Okay so this is the end of this road. I tested the GPU on two different working rigs and it did the same, seems it's broken pretty bad.

Thanks for all the help guys, I appreciate it!
 
ponder

ponder

Honorary Master
Joined
Jan 22, 2005
Messages
91,013
PetrusPadda said:
Okay so this is the end of this road. I tested the GPU on two different working rigs and it did the same, seems it's broken pretty bad.

Thanks for all the help guys, I appreciate it!
Click to expand...

It's under warranty so not a train smash.
 
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