Uber Eats explains benefit of priority delivery option

[Hanno Labuschagne]

Uber Eats explains benefit of priority delivery option

Uber Eats has started offering a priority delivery option that promises customers will receive their orders first when a driver has to make multiple stops.

While the available drivers on the service are typically more than enough for each to handle one delivery at a time, peak usage periods can result in one driver having to take food to more than one address.

That can increase the time you have to wait for an order, potentially ruining the experience that an on-demand service such as Uber Eats offers and leading you to consider whether driving yourself would not be a better option.

 

[requiem]

It is nothing more than a stealth charge.

Don't pay it - wait 60 minutes for your food, and get it cold

 

[freematrix]

Uber eats actually getting out of hand now. Their margin on food can push a R400 meal to R480 or more. There is still a delivery fee and there is now a priority delivery fee because now when you don't take priority your food comes cold and arrives 10 minutes later.
Mr D is now becoming my preferred.

 

[Forum Reader]

Multiple deliveries has made the service poor for me to the point where I uninstalled the app last week. I ordered through Uber Eats about 10 days a month on average last year, sometimes more. Multiple deliveries has been a recent thing which has ended up with my order arriving cold on several occasions this year. The driver either waits at the restaurant after my food is ready (for another order) or goes off and delivers another order first.

I'm not going to start paying more for a service that I already had. Instead I uninstalled the app after a few cold/late orders. I sent a complaint to Uber Eats after the last one. Got no reply after a day, then I uninstalled.

 

[saor]

So if you don't order priority your meal might take even longer now depending where you're located? Assuming driver needs to go to C first rather than A-B-C. Service gets better for a few & worse for many.

 

[Forum Reader]

So if you don't order priority your meal might take even longer now depending where you're located? Assuming driver needs to go to C first rather than A-B-C.

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Yeah. For example, a few times I've seen the driver pick up my order then go deliver another order first in the opposite direction. My place, 4km away from restaurant, other place 2km away in opposite direction. So the final trip to me ends up being 8km with the additional time of waiting for the other order to be picked up and dropped off first.

Compared to the past where it was just a 4km trip directly to me with no waiting for and dropping off of other orders.

 

[Juice]

Screw Uber... Even if you go pick up from a restaurant with an Uber presence you're going to have a hard time these days. I'd rather order from a place that handles their own deliveries.

 

[backstreetboy]

No thanks. Stopped using them since the vouchers dried up. A Philips airfryer is much faster and I'm saving boatloads not paying their markup vs instore prices, service charge, delivery charge and tip, not to mention it's healthier as well. No brainer.

 

[3WA]

I'm okay with this. Plan properly and order ahead, or pay extra, or haul your fat ass down to the restaurant and get your own food.

 

[F1 Fan]

I'm okay with this. Plan properly and order ahead, or pay extra, or haul your fat ass down to the restaurant and get your own food.

Nope. The problem is that the driver still has to wait for multiple orders. This just means that he will come to you first. I have this problem all the time ordering from Century City. A Subway delivery can take an hour because they wait for additional deliveries..

I stopped using Uber Eats two months ago

 

[ToxicBunny]

Yeah no thanks Uber.... your pricing is crazy and the food always arrives luke warm at best.

MrD somehow manages to do it better and for slightly less money as well (in my experience)

 

[3WA]

Nope. The problem is that the driver still has to wait for multiple orders. This just means that he will come to you first. I have this problem all the time ordering from Century City. A Subway delivery can take an hour because they wait for additional deliveries..

I stopped using Uber Eats two months ago

Okay, fair enough. I haven’t really noticed any delays in that fashion.

 

[neoprema]

I've been using it since it came out. I'm hungry! lol.

 

[ShaunSA]

I've been using it since it came out. I'm hungry! lol.

Has Covid taught you nothing?

 

[neoprema]

Yeah no thanks Uber.... your pricing is crazy and the food always arrives luke warm at best.

MrD somehow manages to do it better and for slightly less money as well (in my experience)

Uber Eats arrives to my door 9/10 times.

Mr D drivers only find my place 5/10 times and then drive around the block sending me messages or giving my food to the neighbors.

Funny thing is they often share deliveries, and they both use Google Maps from what I know and my house address is spot-on on Google Maps, Apple Maps, Waze etc.

Also the "track your driver" with Mr D is very unreliable, often they're at the shop still 20mins later and then suddenly at my door. But with Uber I can almost see him riding in real-time.

 

[neoprema]

Has Covid taught you nothing?

lol. I think the idea of "boosting" your delivery with priority speed is an interesting one. And its only R12 more.

 

[Forum Reader]

Yeah no thanks Uber.... your pricing is crazy and the food always arrives luke warm at best.

MrD somehow manages to do it better and for slightly less money as well (in my experience)

Uber always used to work out better for smaller orders for me (My usual order is between R100 and R150). If the restaurant is close enough, the delivery fee is R3 with some other small service charge. Whereas I noticed MrD has changed all their delivery prices to R15 minimum. Not sure when this happened.

Though Uber Eats is now trash with every driver now waiting for two orders before going out to deliver. Even if you pay the extra R12 for priority delivery you're getting a worse service than last year when drivers only did one delivery at a time.

 

[lordnokon]

Both Uber Eats and MR D is $h!T....

Not to mention Romans... Which charges R35 to deliver, and takes 1h45min to deliver 2 salads, and a kiddies pizza...

 

[ToxicBunny]

Both Uber Eats and MR D is $h!T....

Not to mention Romans... Which charges R35 to deliver, and takes 1h45min to deliver 2 salads, and a kiddies pizza...

I would also largely agree with you on this, MrD is my fallback option when I'm really fscking lazy. Normally I just phone the place directly and order to collect if they don't offer delivery themselves.

 

[Hamster]

So this is like FNB Private Clients: dangle the carrot in front of people, soon everybody is signed up for it and it is the new normal - just costs more.

What you should do is this: Open up Uber eats, browse the menus, decide what you want and phone the restaurant directly and place the order.