Uber Eats is hurting restaurants in South Africa, say owners

[Jamie McKane]

Uber Eats is hurting restaurants in South Africa, say owners

Uber Eats has admitted to not paying the money owed to Cape Town restaurant Yindees Thai for months, putting the business at risk and nearly forcing the owner to close his establishment.

Yindees Thai Restaurant owner Nirun Kotkong took to social media in desperation to get paid.

 

[Rickster]

Even if Uber Eats does pay them how is it hurting the whole industry*?

*With exception of restaurants that dont use Uber Eats.

 

[Charlesjjm]

Also, items are more expensive on Uber Eats compared to instore to account for the service fee.

Uber Eats vs real menu prices – Tested

Many users of the Uber Eats app have noticed that pricing can differ substantially compared to a restaurant’s actual menu.

mybroadband.co.za

 

[backstreetboy]

He should've gone with orderin.

 

[lunch]

They're always a last resort for me - way too expensive

 

[RandomGeek]

Their service is still better than Mr D in my experience...so much depends on the delivery guy you get assigned...some are good, some are ok but some are atrocious

 

[Solitude]

Wow I didn't realise that Uber Eats charges 30%. That's a lot!

I wonder how much Mr D Food charges. Orderin is completely dead in our area.

 

[deweyzeph]

Nobody is forcing these restaurants to use UberEats. If they don't like the price then they're free to use somebody else.

 

[Creag]

Wow, I didn't realise that Uber Eats charges 30%. That's a lot!

I wonder how much Mr. D Food charges. Ordering is completely dead in our area.

From what I have heard, it is pretty much the same sort of margin.

 

[Creag]

Do not use Mr. D or Uber Eats. Never will. I do not like their business model.

To be honest, I would rather get the order myself. But as we so seldom do takeaways, I enjoy the novelty of ordering and receiving the meal hot ... instead of artificially hot.

 

[DreamKing]

uber eats and mr d are almost the same. mr, d forces customers to pay tips, but not uber eats.

the menu prices are about 10% to 30% more than the normal menu prices.

worth it or not? you decide

 

[SlowInternet]

The price difference in 1st item is R10.20 and not R1.20

 

[epah]

uber eats and mr d are almost the same. mr, d forces customers to pay tips, but not uber eats.

the menu prices are about 10% to 30% more than the normal menu prices.

worth it or not? you decide

Mr D doesn’t force you to tip. Yes it automatically adds 10% tip but you can turn it down to Zero.

 

[r00igev@@r]

I've always been happy with uber eats. Had a bad experience with Mr D the first time and didn't go back.

 

[Crowley]

Nobody is forcing these restaurants to use UberEats. If they don't like the price then they're free to use somebody else.

Did you even read the article?

*EDIT*

I understand why you said that but it doesn't help the guy who hasn't been Paid R100,000

 

[stefan9]

Use Uber Eats often, much more efficient drivers then MR D.

 

[richjdavies]

Whatever happened to Orderin? Had several terrible experiences with them (restaurant didn't accept order, but they just didn't do anything about it... just ended up waiting and waiting).

Mr D and Uber Eats are pretty much equal to me. They must lose a fortune with all the promos (think we've never paid a delivery fee with either. Yes, they take 30% but they must give a large part to the driver?
I still try to use the restaurant directly if possible, but it is a lot of work. Restaurants who are moaning just need to get off their asses and either:
A. Give a good, simple chat-bot whatsapp alternative (Butlers Pizza in Cape Town has a good one of these https://www.butlers.co.za/ )
B. Use a 'roll your own service' like Oishi sushi (https://www.oishi.co.za/) do - think it's https://orderlord.com/ ? I be there are others

These owners complaining need to stop being moaners and start being business people. If you don't like your suppliers then either find another, or if they are all bad, start your own. It's not rocket science!

 

[Willie Trombone]

Even if Uber Eats does pay them how is it hurting the whole industry*?

*With exception of restaurants that dont use Uber Eats.

Where did you read that it's hurting the whole industry?

 

[DreamKing]

Mr D doesn’t force you to tip. Yes it automatically adds 10% tip but you can turn it down to Zero.

no, it does.

the app forces you to do the tips, otherwise no order, I tried before.

but anyways, nevermind.

 

[Willie Trombone]

These owners complaining need to stop being moaners and start being business people. If you don't like your suppliers then either find another, or if they are all bad, start your own. It's not rocket science!

They are taking the end user's money and brokering a deal with the restaurant, then not paying the restaurant. As a client, I'd want to know that my money is getting to the establishment I am supporting. Uber eats can take a hike. Not sure about you, but the thought of an American company taking money from South African restaurants irks me.