On my previous topup I paid with my ebucks R340 from which R23.65 fees, R44.35 vat and I got 163.90 units that's 1.660 r/kwh.Checked and my kWh rate is correct but I’m disputing the 15% service fee on every transaction.
Can someone post a pic of their prepaid service please
My experience may differ wildly from what you're seeing, but hopefully this will give a bit of insight into the process.
I just sold my place (free standing residential property) in Ekurhuleni but had prepaid installed and it worked as follows:
Two different tariffs: A and B.
A is for residential properties and divided into blocks which increase in price according to the monthly consumption of the household.
The first block is for users consuming between 100k-600 units per month, and cost R1.05,66 per unit.
The next block is for users between 600-700 units and charged at R1.79,61 per unit, after which the tariff becomes R5,02 per kWh.
I used Prepaid24 to buy my vouchers and with the first transaction of each new month, I had a R30 service fee/ "membership fee" deducted from my purchase, i.e. buy R500's worth, receive R470's worth (deduct VAT first). This fee included unlimited transactions and email support. Possibly your municipality/reseller is charging you a service fee for each transaction instead of a monthly service fee like I had.
Tariff B is for consumers who use more than 600 units per month, and have a flat unit price, regardless of how much you use. At the time I enquired the tariff B price per unit was something like R2.20/unit (+- 2 years ago).
Check out Prepaid24 if you haven't already, maybe it's a better option to use them to buy vouchers.