Sign up with GoogleI am a Sanlam client.
This morning I got a telephone call informing me that as an existing Sanlam client, I qualify for this amazing FREE product. It was explained to me that you get some kind of personal assistant to do shopping for you, and you get a card that gives you discounts at various retailers, etc. All along, it was mentioned that the service is free.
Then at the end, suddenly the salesman mentioned there's a R 38 / month service fee.
Humberto: "Then I'm not interested. You said it's free."
Salesman: "It is free, you don't pay for any of the actual services, the R 38 per month is just a service fee."
Humberto: "No, then it's not free. If it were free, I'd not have to pay for any of it."
Humberto: "I think you are misrepresenting the product and I think it is unethical for a reputable financial services provider like Sanlam to misrepresent their products like this."
The reason I went with Sanlam is precisely because I thought they were ethical and didn't resort to such Discovery-like gimmicks.
This morning I got a telephone call informing me that as an existing Sanlam client, I qualify for this amazing FREE product. It was explained to me that you get some kind of personal assistant to do shopping for you, and you get a card that gives you discounts at various retailers, etc. All along, it was mentioned that the service is free.
Then at the end, suddenly the salesman mentioned there's a R 38 / month service fee.
Humberto: "Then I'm not interested. You said it's free."
Salesman: "It is free, you don't pay for any of the actual services, the R 38 per month is just a service fee."
Humberto: "No, then it's not free. If it were free, I'd not have to pay for any of it."
Humberto: "I think you are misrepresenting the product and I think it is unethical for a reputable financial services provider like Sanlam to misrepresent their products like this."
The reason I went with Sanlam is precisely because I thought they were ethical and didn't resort to such Discovery-like gimmicks.
