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Certain features on the FNB's Website does not support Chrome. Only IE ... nice to know ... the option to manage devices and browsers only pops up in the IE browser this is not shown in chrome
Shows fine here.
Login -> Online Banking Settings -> Banking tab -> My Devices and Browsers
You can't. You need at least one verified browser or app on a phone to verify another. I've had this issue a few times.Ok, I'm having the same issue.
The previous phone is delinked and the app works on the new phone. But the phone is not verified.
How do I verify, there are no options to select.
You can't. You need at least one verified browser or app on a phone to verify another. I've had this issue a few times.
2 options. You can either go into a branch and they can do it for you. Second option is to wait 7 days. After 7 days it will be verified, you have to transact once in the 7 days using the app though.
So next time you get a new phone, make sure your laptop/pc browser is veiried. This way you can verify the new phone.
Its a joke. When I queried this they gave me the same story about the same pc, browser, and internet connection.
The internet connection must also be from the same IP address. I told them that if I lose connection and restart my router I will be assigned a new IP address and they told me there's nothing they can do. For now internet banking on my computer is useless as I have no verified computers. Fortunately the app on my phone is verified.
I don't understand the reason to lock it down to one IP address. I take my laptop with me and work from different locations with different connections and therefore access their website from different IP addresses.
I don't think it affects business banking using digital certificates.When did this change? I have to do ‘business’ banking weekly, and I’m also not at the same location weekly? Never mind personal banking…
This doesn’t allow mobility at all, this is not online banking, but location-based banking.
I don't think it affects business banking using digital certificates.
I only found this out about 9 months ago when I changed from Windows phone to Android. I couldn't verify my Android device from my home computer as my home computer was not a verified device even though I've been using it for a while. I was told that connecting on a computer must be done with the same browser and internet connection and the same IP address. I made a payment using my laptop and called them the next week when it was still not verified. I told them nothing has changed except that my internet connection was dropped and reconnected. They then said that if I connect from a different IP address then it will not verify the device. This was using Telkom internet and my my phone as a mobile hotspot with Vodacom.
Both my laptop and Windows tablet are not verified with limited functionality. I only use the Android app now.
Having the same issue, want to verify app but have no other verified devices or browsers.
+1 After 7 days and doing atleast a transaction of R300 or more your new device will be verified. While it's unverified there are transaction limits.
Also To remove the old devices from your profile if you already lost the app you can call the call centre or go to the branch.
If you get OTP on old device but don't have access to that devic or app anymore you need to call the call centre so they can remove the device from your profile in order for you to get the OTP via sms.