Unlocked the 5G connection today

[SNaidoo]

Rain´s network performance has not been great in recent days despite excellent signal.

 

[mrlgm007]

Rain´s network performance has not been great in recent days despite excellent signal.
View attachment 762340

Post signal stats

 

[SNaidoo]

Post signal stats

 

[cavedog]

View attachment 762450

Not bad signal but could be better. Outdoor unit?

 

[SNaidoo]

Not bad signal but could be better. Outdoor unit?

Yep. Was getting +400Mbps previously.

 

[cavedog]

Yep. Was getting +400Mbps previously.

What was the signal before because the stats you posted seem weak. I have slightly better stats with my indoor unit.

 

[SNaidoo]

What was the signal before because the stats you posted seem weak. I have slightly better stats with my indoor unit.

Slightly higher NR on the signal quality previously but signal intensity has been the same. I had this issue two weeks back and logged it with Rain. Was escalated and got my speeds back by the next day. Hopefully will be sorted soon.

 

[BlueOne]

Slightly higher NR on the signal quality previously but signal intensity has been the same. I had this issue two weeks back and logged it with Rain. Was escalated and got my speeds back by the next day. Hopefully will be sorted soon.

When you log a call with Rain, do you actually call or send an e-mail to support?
I personally have found they are really bad on their support e-mails.

My Rain 5G died completely on Wednesday and Friday night for a few hours, and other times I get a few minutes of no signal. I am running perpetual pings and it will go from 8-20ms to nothing in a few pings, but my signal strength is still 4/5 bars, and tonight we have a storm overhead but Rain 5G is fine.

It was perfect for a few months and then this started early December.

 

[SNaidoo]

When you log a call with Rain, do you actually call or send an e-mail to support?
I personally have found they are really bad on their support e-mails.

My Rain 5G died completely on Wednesday and Friday night for a few hours, and other times I get a few minutes of no signal. I am running perpetual pings and it will go from 8-20ms to nothing in a few pings, but my signal strength is still 4/5 bars, and tonight we have a storm overhead but Rain 5G is fine.

It was perfect for a few months and then this started early December.

I actually logged my previous issues through their web chat function available on their website then requested the ticket reference before exiting. Always emailed myself the transcript of the chat so I can refer back when an escalation is needed or to follow up using the chat function. Never sent an email.

For your issue maybe a traceroute or WINMTR (gives traceroute + ping)may provide more insight which you can provide when you log the support call.

 

[SNaidoo]

Speeds are back this afternoon.

 

[SeaSickMama]

Speeds are back this afternoon.

View attachment 762794

Ooh wow be sure to hide the local ip of your router

 

[BlueOne]

I actually logged my previous issues through their web chat function available on their website then requested the ticket reference before exiting. Always emailed myself the transcript of the chat so I can refer back when an escalation is needed or to follow up using the chat function. Never sent an email.

For your issue maybe a traceroute or WINMTR (gives traceroute + ping)may provide more insight which you can provide when you log the support call.

Thanks for the reply. I'll use PingPlotter and gather some data to send to them.

 

[SeaSickMama]

My rain 5G Q2 CPE router has just gone dead in terms of wifi, says its enabled but nothing can find it.. This is even after a hard reset etc... anyone had this issue ?

The lan works

 

[PAYBACK]

My rain 5G Q2 CPE router has just gone dead in terms of wifi, says its enabled but nothing can find it.. This is even after a hard reset etc... anyone had this issue ?

The lan works

Not me. Do you get the blue connected light at the bottom of unit or red? There is a diagnostic function in settings somewhere. Try that.

 

[SeaSickMama]

Not me. Do you get the blue connected light at the bottom of unit or red? There is a diagnostic function in settings somewhere. Try that.

The light just is a faint red during boot and when the Internet is on via the lan port you don’t get the blue light. It’s very weird but I have called rain now anyway to see what they say. Maybe the unit has died a little

 

[DaDon]

My speeds have almost halved in comparison on what i used to get when I initially signed up, however it is still beating the 10Mbps aDSL that I use to have... so no worries, but begs the question, where has half the speed gone...

 

[BradleyKZN]

My speeds have almost halved in comparison on what i used to get when I initially signed up, however it is still beating the 10Mbps aDSL that I use to have... so no worries, but begs the question, where has half the speed gone...

View attachment 763218

View attachment 763216

Did you move your router, even slightly?

 

[DaDon]

Did you move your router, even slightly?

nope, not even a mm ( its solidly mounted on me wall... )

 

[BradleyKZN]

nope, not even a mm ( its solidly mounted on me wall... )

Maybe contact RAIN then and let them know. It might be something affecting the whole area and you could be helping others out.

 

[DaDon]

Maybe contact RAIN then and let them know. It might be something affecting the whole area and you could be helping others out.

that I have, they say nothing that they can see wrong / affecting such a speed drop on their end...
but they said once the technicians come back, they will come through to my premises to have a look... they should be back to work tomorrow, so lets see...