Unrealistic to Expect Decent Service from Telkom??

[Andrewcv]

Am I being foolish to be expecting Telkom to provide a decent/consistent service on my ADSL line? I've been trying since March to get a single 8hour day that is without outages and lost connectivity. Reported faults umpteen times, been told umpteen times they are looking at the faults but still no resolution in sight. It really appears that they just don't care. Completely uninterested in trying to give a reliable service.

 

[Muttley]

This may help:
ArmstrBC@telkom.co.za – Brain Armstrong (Group CEO)
OSulliJ@telkom.co.za – Jacqui O Sullivan (Group Communications Manager)

 

[Moto Guzzi]

With outsourcing comes 1-Delays in correcting problems, 2-Confusion about responsibility, 3-Lack of accepting resposibility, 4-refusal of accepting responsibility, Difficult for customer to find a knowledgeble person to complain to, each time to different attendant,6-Customer forced to run around in circles. It ususally gets worse gradually.

 

[Hubert Cumberdale]

With outsourcing comes 1-Delays in correcting problems, 2-Confusion about responsibility, 3-Lack of accepting resposibility, 4-refusal of accepting responsibility, Difficult for customer to find a knowledgeble person to complain to, each time to different attendant,6-Customer forced to run around in circles. It ususally gets worse gradually.

I Concur.