Useless MWEB fibre speeds and service

[UrBaN963]

Backstory:

For the past 3 months, MWEB have been syncing my account at 3.8 (4mbps) fibre and throttling me accordingly (something like 80GB) - but billing me for an uncapped 10/5 mbps fibre connection.

In trying to handle this, I have spoken to various people, some tech, some accounts, some sales.

All with big promises about sorting it out. It was guaranteed going to be sorted out yesterday, on pain of death, no fail, guaranteed no problem no sirree! Well fook me sideways if it isn't today already and these are my speeds.

The reason given for it not being able to be resolved yesterday? They were unable to get in contact (by unable to get in contact, what I mean is ONE missed phone call. ONE!) and so could literally do absolutely nothing about it.

They couldn't walk over to accounts. Couldn't smack the sales fulfillment people in the head. Couldn't ensure tech sorted any tech issues. Couldn't compare invoices to accounts and note discrepancies. Couldn't email and ask for a time to be in touch.

A request was made for the billing to be switched to a 4mbps line (as that's what I'm getting) and this was noted. My maths was flawed though. If 10,0==4,0 then 4,0==1,8. However apparently 4,0==0,5.

[MENTION=81053]MWEB[/MENTION]

Please can you useless imbeciles sort this out? It's really not hard to select a line speed for a customer.

[MENTION=1]rpm[/MENTION] - why don't MyBB ever do any actual investigatory articles on useless ISPs and expose the truth, be that good or bad? This site is littered with the rantings of displeased consumers, surely one of your bots can be put to use investigating this or writing an opinion piece or something instead of copy/pasting Bloomberg?

Your slogan is "Trusted in Tech" - earn it?

 

[HunterGR]

This is what happens when ISP's become too big for their own boots.

Hope you get is sorted soon! And I second 10000000% the MyBB Article request!

 

[cobusv]

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Backstory:

For the past 3 months, MWEB have been syncing my account at 3.8 (4mbps) fibre and throttling me accordingly (something like 80GB) - but billing me for an uncapped 10/5 mbps fibre connection.

In trying to handle this, I have spoken to various people, some tech, some accounts, some sales.

All with big promises about sorting it out. It was guaranteed going to be sorted out yesterday, on pain of death, no fail, guaranteed no problem no sirree! Well fook me sideways if it isn't today already and these are my speeds.

The reason given for it not being able to be resolved yesterday? They were unable to get in contact (by unable to get in contact, what I mean is ONE missed phone call. ONE!) and so could literally do absolutely nothing about it.

They couldn't walk over to accounts. Couldn't smack the sales fulfillment people in the head. Couldn't ensure tech sorted any tech issues. Couldn't compare invoices to accounts and note discrepancies. Couldn't email and ask for a time to be in touch.

A request was made for the billing to be switched to a 4mbps line (as that's what I'm getting) and this was noted. My maths was flawed though. If 10,0==4,0 then 4,0==1,8. However apparently 4,0==0,5.

[MENTION=81053]MWEB[/MENTION]

Please can you useless imbeciles sort this out? It's really not hard to select a line speed for a customer.

[MENTION=1]rpm[/MENTION] - why don't MyBB ever do any actual investigatory articles on useless ISPs and expose the truth, be that good or bad? This site is littered with the rantings of displeased consumers, surely one of your bots can be put to use investigating this or writing an opinion piece or something instead of copy/pasting Bloomberg?

Your slogan is "Trusted in Tech" - earn it?

Question, if you that unhappy, change your ISP, there is so many out there, vox, cool ideas, cellc...........

 

[UrBaN963]

Question, if you that unhappy, change your ISP, there is so many out there, vox, cool ideas, cellc...........

That’s is so far from the point it’s unreal.

I’m paying for a service, I demand it be met otherwise it is fraud by definition.

Unscrupulously syncing me at 4mbps (by their own admission, in writing) and charging me for 10mbps? It’s illegal, to say nothing of immoral, unethical and just a general disdain of the customer.

Simply switching ISP only results in you or someone else being the next victim.