VCpay virtual credit card using a higher wrong exchange rate

[Dill]

Hey guys. I don't know if this is posted in the correct section.

I wanted to buy some items from Aliexpress and use the VCpay app to get make a virtual credit card to purchase the items. I wanted to find out what the current exchange rate is so I looked it up

x-rates.com = 11.6671
Nedbank = 11.661

Before making the purchase I called VCpay to find out what rate they would be using and the lady tells me firstly they don't support international payments and started arguing with me even though I used it before to buy items. I just cut the call after she kept arguing.

I made a small purchase of $0.14 and the rand amount was R1.66 which effectively gives a rate of R11,857142.
I find this strange because the exchange rate at the time was around R11,66.

I call back to query this with VCpay and the next call centre agent does not even know what an exchange rate is:wtf:

 

[Dan C]

How did you manage an international purchase ? Currently they don't support it.

 

[M@gn3t1c]

The banks add commission to the rate. That is why the bank rate will always be higher.

 

[VG008]

The rates on XE are not available to the consumer. You need to look at the bank selling rates.

Nedbank


FNB

 

[milan188]

This is how they make money

 

[Hamish McPanji]

You'll never get that 19c back, no matter how much you try.

Never use the middle rate. Always look at the buy/sell rates.