Vent!

[Rubix]

I sometimes ask how these people can still be in business.

Their poor service and utter disregard for client issues has got my back up so many times I just don't know what to do anymore.

To compound the problem, misinformation by the first-line support staff and their apparant ignorance of their network status and technical issues doesn't make it any easier for the poor little customer sitting at the end of the phone line hitting their head against a wall.

And then to be told that someone will call you back...with a 1% action on that promise. C'mon guys.

Do these people think they can actually provide a proper support service when the ticket number given to the client doesn't correspond because 'the issue was never logged'.

This is the laughing stock of ISPs in SA!!

 

[fishfly]

Rubix give telkom a try... lets see who comes off best.

But then again give any company in South Africa a try and lets see what percentage of return calls you'll receive.

 

[RichardP]

1st Line support iBurst Helpdesk = HelpLess Desk.. dont waste your time there ... ask directly for someone that knows what they are talking about. (Telkom is the same)

 

[Rubix]

At least we know we can get out of our contract with all the ammo we have.
Thing is...I have a list of supervisors and managers there, no difference.

We received this today (below). Why not just say "give us your money, and we'll think about providing you with a service. Oh, and don't bother complaining because we don't know how to handle it."

14th December 2005

Dear Valued Subscriber,

How time has flown.

It feels like yesterday, April 2005, when iBurst officially went commercial.

We experienced, and still continue to encounter, teething problems like any business in its infancy. All these we have managed and endeavour to overcome with the support of a dedicated team whose focus is always to ensure that our customer receives the best possible service.

Over the last few months, our business has grown in leaps and bounds. This is as a result of your continued support, patience and understanding. At times, we know it was not easy but you stood by us through all our trials and tribulations. We thank you.

As they say in our African language “Umuntu ngumuntu ngabany’abantu”. (We are because of you).

Thank you for your support over 2005 and we look forward to an exciting, 2006!

Have a Festive season bursting with joy, love and prosperity!!!

Yours in Wireless,

WBS Management and Staff

 

[nocilah]

This is the laughing stock of ISPs in SA!!

nahh... i think sentech takes the cake on that one.

 

[kingrob]

Now who at WBS got the job to write that soppy iBurst email? I'm near to tears... of laughter!

They did suprise me with the last sentence, though.. I thought they gonna write something like 'ibursting with...'

LOL

 

[RVFmal]

Now who at WBS got the job to write that soppy iBurst email? I'm near to tears... of laughter!

They did suprise me with the last sentence, though.. I thought they gonna write something like 'ibursting with...'

LOL

It was a bit of a hoot. Hopefully their "teething" problems are a thing of the past and we can expect big things from them in their 2nd year of operations.

 

[LOrd_DeM@rKalin]

IBURST CAN JOIN HELKOM IN THERE GOAL TO CORRUPT OUR COUNTRY.
Iburst Sucks and i want ever one to know it