Vodacom admits Nokia E90 unavailable

[brianro]

Vodacom admits Nokia E90 unavailable
My email to Vodacom and their response...
Vodacom is extensively advertising the Nokia E90 Communicator and has been for more than a month now. The E90 is also featured in the current (Spring) edition of Vodaworld magazine ('Making Waves') and clearly marked "Currently available".
Sadly all enquiries to Vodashop outlets in and around Durban as well as to VodacomDirect elicit little more than derisive laughter. Why is Vodacom continuing to mislead customer by advertising a product that is clearly unavailable?

Dear Mr.XXX Thank you for your e-mail communication to Vodacom. We do apologise for the inconvenience caused in this regard. Please be advised that we currently do not have stock of the Nokia E90. Presently there is no estimated time of arrival. Should you have any further queries, please contact us via e-mail at customercare@vodacom.co.za Warm Regards, Fatima Taliep

 

[Ecco]

Typical of vodacom and the other service providers.

I am also sure they mark those adds "subject to availability" or "while stocks last" so we dont have a leg to stand on here. just have to deal with it.

 

[broken1]

Goto the ASA. Not that it really does anything, but it's the only recourse you really have.

I think the reason that the E90 is not available is Nokia has had so many problems with the first batch (maybe the first few batches) that they've run back to the drawing board to try and sort the problems out before they completely destroy their name in the upper end of the market! Nokia could be the one who's not supplying vodacom. The issue for Vodacom lies in the fact that they were probably promised X number of phones from Nokia by such a date. So, they go out and launch this huge advertising campaign to sell these R9k phones. I'm sure they are just as miffed as you that their advertising is going to waste...the problem is, your only contact with the company is the monkey at the customer care center. Remember, if these people were any good - they would be management, not call center staff.

 

[JK8]

Nokio is misleading everyone!
Have you seen their advertising at the airports and magazines?

They wasting so much money for nothing.
No SP has the phone, Even Nokio themselves dont have the phone, Nokio in Finland only have old faulty stock!

Nokio promised the new batch for late Sep but still nothing, So far theres no news of the "new" E90 even being released overseas so it looks like the phones only gonna be here next year Jan!! IMO.

The SPs have cut down on advertising the phone.

 

[BeVonk!]

Hey, then those of us sitting with a good solid E90 have something of great value

 

[JK8]

Hey, then those of us sitting with a good solid E90 have something of great value

But will drop significantly when the new one comes out.

 

[Tirion]

Tried to get an MTN contract with an E90 last week.
No stock whatsoever!
They're unable to even tell you when stock will be available!
Very dissapointing.

 

[fismail]

I picked up 1 E90 in PE with the updated chassis , if Nokia is indeed not making them then MTN was stockpiling them for a while , I got mine as part of the very 1st batch , a good few cell dealers (official Nokia resellers for Africa do not have stock of the phone though)

Nokio is misleading everyone!
Have you seen their advertising at the airports and magazines?

They wasting so much money for nothing.
No SP has the phone, Even Nokio themselves dont have the phone, Nokio in Finland only have old faulty stock!

Nokio promised the new batch for late Sep but still nothing, So far theres no news of the "new" E90 even being released overseas so it looks like the phones only gonna be here next year Jan!! IMO.

The SPs have cut down on advertising the phone.

 

[JK8]

I picked up 1 E90 in PE with the updated chassis , if Nokia is indeed not making them then MTN was stockpiling them for a while , I got mine as part of the very 1st batch , a good few cell dealers (official Nokia resellers for Africa do not have stock of the phone though)

PE has updated chassis?
Whats the code of the phone? It wont be E90-1.

How do you know its the first batch?

 

[fismail]

The E90 that I have is of the 1st batch that MTN got as far as my contact tells me , seems like it was the software fixed version that they dished out to all and sundry.

Doing a *#0000# on mine gives me ...

V 07.24.0.3
12-06-2007
RA-6
Nokia E90 01

The one I picked up in PE was for a cousin there , and comparing mine to his one could clearly see the differences of recessed inner screen (thicker rubber round the edges supporting the screen and the slightly raised keypad chassis and the slightly thicker rubber feet on the inside of the phone.

See thread on www.my-symbian.com for more info on how to identify the new revised version.

http://my-symbian.com/forum/viewtopic.php?t=33100

PE has updated chassis?
Whats the code of the phone? It wont be E90-1.

How do you know its the first batch?

 

[JK8]

The E90 that I have is of the 1st batch that MTN got.

Doing a *#0000# on mine gives me ...

V 07.24.0.3
12-06-2007
RA-6
Nokia E90 01

The one I picked up in PE was for a cousin there , and comparing mine to his one could clearly see the differences of recessed inner screen (thicker rubber round the edges supporting the screen and the slightly raised keypad chassis and the slightly thicker rubber feet on the inside of the phone.

See thread on www.my-symbian.com for more info on how to identify the new revised version.

http://my-symbian.com/forum/viewtopic.php?t=33100

Well I have the exact same thing. But thats software. But is that date when the software was made or when it was loaded? If its the date it was loaded you still have the old phone.

 

[BeVonk!]

Mine says:

V 07.24.0.3
12-06-2007
RA-6
Nokia E90 219

Wonder what "219" as opposed to "01" indicates?

 

[fismail]

no idea if MTN flashed phone with new s/w or if it came like that from Nokia but the chassis is the old one.
on the revised E90 the software is the same version , just the physical structure that is different.

Well I have the exact same thing. But thats software. But is that date when the software was made or when it was loaded? If its the date it was loaded you still have the old phone.

 

[mikef]

Well I have the exact same thing. But thats software. But is that date when the software was made or when it was loaded? If its the date it was loaded you still have the old phone.

12-06-2007 is the date that the firmware V07.24.0.3 was released.

 

[JK8]

no idea if MTN flashed phone with new s/w or if it came like that from Nokia but the chassis is the old one.
on the revised E90 the software is the same version , just the physical structure that is different.

Post some pics?

 

[fismail]

Old ..

New ..

Post some pics?

 

[JK8]

Old ..

New ..

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[fismail]

worked fine for me yesterday when i posted the links , anyhow , will get a pic to upload to photobucket if i come across another one

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[brianro]

Today (Monday, 22/10/2007) got a call from local (Durban) Vodashop to say they have been told the 'new' E90s will be released Wednesday and they'll have stock by Friday!

 

[mlipp]

Let us know

Could you let us kno if you can get a phone on friday.

I am in JHB and was at Vodaworld yesterday I asked at the Vodashop and at the Customer Care sections about the E90 and they both could not give me a date when it would be available