Vodacom call centre number for contract customers?

Debbie

Banned
Joined
Mar 17, 2005
Messages
7,255
For the love of [insert name], would someone please tell me what the general Vodacom helpline number for contract customers is? I never call it (makes my neck stiff, what with waiting up to an hour for a consultant), so I don't know it. Every time I try and look for it on Vodacom's website, it's sorma a bandwidth-intensive affair. On my 5th page atm, still no frikking number.

Pleeeeeeeeeeeeeease help :/
 

Debbie

Banned
Joined
Mar 17, 2005
Messages
7,255
VODACOM CUSTOMER CARE
(available 24 hours a day)

From a Vodacom cellphone:
111 - General queries (free call)
114 - Vodago queries (free call)

From a Telkom phone:
082 111 - General queries (cellular rates)
082 114 - Vodago queries (cellular rates)

Customer Care
You may e-mail Vodacom Customer Care
at customercare@vodacom.co.za.

Customer Care Fax Number
0860 082 082.

UPGRADE DEPARTMENT
082 1959 FREE from your Vodacom cellphone.

DATA HELPDESK
155 from your Vodacom cellphone or 082 155 from your Telkom phone.

PREPAID INFORMATION LINE
082 1187

LOOK4ME INFORMATION SERVICE
082 241 9999

BLACKLIST AND STOLEN PHONE SERVICE
124 from a Vodacom cellphone or 082 124 from a Telkom phone.

FREECHANGE
Dial 1181 from your Vodacom cellphone to change your prepaid tariff plan.

COMMUNITY SERVICE HELPLINE
199 from your Vodacom cellphone.
 

Debbie

Banned
Joined
Mar 17, 2005
Messages
7,255
Tx Napalm - just trying to figure out now whether 114 is free for contract customers or only for PAYG customers. I know if you are contract and you call PAYG line, you get charged. Likewise if you are PAYG and you call the contract number......

Confusion = CHIEF MARKETING TOOL.
 
Last edited:

stormwalkerza

Senior Member
Joined
Jun 10, 2005
Messages
521
ps - if you dial 1082 after about 7pm, your hard pressed to get anyone, waited 52min on wed from 7-7:52 and no one answered

Maby they were on a tea break ... or downloading pron on hsdpa and using the data gatway for the swellendame link :p
 

Napalm

Expert Member
Joined
Jun 22, 2006
Messages
2,649
i always call 114 if i have problems, never charged me for those calls. (and i call everytime i have a problem either with 3g/GPRS or other stuff)
 

NeonNinja

Neon Resident
Joined
Nov 22, 2009
Messages
21,428
VODACOM CUSTOMER CARE
(available 24 hours a day)

From a Vodacom cellphone:
111 - General queries (free call)
114 - Vodago queries (free call)

From a Telkom phone:
082 111 - General queries (cellular rates)
082 114 - Vodago queries (cellular rates)

Customer Care
You may e-mail Vodacom Customer Care
at customercare@vodacom.co.za.

Customer Care Fax Number
0860 082 082.

UPGRADE DEPARTMENT
082 1959 FREE from your Vodacom cellphone.

DATA HELPDESK
155 from your Vodacom cellphone or 082 155 from your Telkom phone.


PREPAID INFORMATION LINE
082 1187

LOOK4ME INFORMATION SERVICE
082 241 9999

BLACKLIST AND STOLEN PHONE SERVICE
124 from a Vodacom cellphone or 082 124 from a Telkom phone.

FREECHANGE
Dial 1181 from your Vodacom cellphone to change your prepaid tariff plan.

COMMUNITY SERVICE HELPLINE
199 from your Vodacom cellphone.
I called 082 155 from a Telkom phone, and told to phone 082 155, only to be told the number I've phoned does not exist.
 
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