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- Joined
- Mar 23, 2014
- Messages
- 4
Please help. I have a huge problem with Vodacom.
I have a data account with Vodacom. Due to circumstances the line was cancelled for 3 months.
After paying the arrears Vodacom reinstated my account. In June I realized that my account was
about R 4500.00. After investigating the matter at a Vodashop I was informed that I did not even
use 3 gig data for the month. I was informed that The problem was caused by data package changes
that was made during the period I was offline.
You see according to the guy at Vodashop I was on a my gig 2 advance package before my contract
was cancelled. During the period that my phone was of Vodacom changed the system and the mygig 2
advanced packages was discontinued.
They reinstated my account on the old package (mygig2 advanced)which was still on the system
but not active. Because the mygig 2 was not available the system billed me at out of bundle rates.
I logged a complait on 16 June 2014 Ref: A1-SJVN-SGG3JF. The vodacom operator said the problem
should be sorted within 3 weeks.
On 10 July 2014 I phoned Vodacom to find out what was going on as I did not hear from them since
I logged the complaint and my account was now about R 9000 outstanding. They said they did not
have anything on their system with the first reference number. I logged a second complaint on 10 July
Ref: S3-1LM2J-JYGIG.
Since then Craig Julius from the data adepartment contacted me and acknowledged that there was
a problem on my account. He said he would sort it out and mail all the detail to me. He said he would
put me on a new 2 gig bundle and that he would sort the account as well. Craig Julius SORTED NOTHING
AND HE DID NOT MAIL ME ANYTHING.
On about 2 August a lady contacted me with more questions. After explaining the situation to her she
said she would inform account to rectify the situation. On 7 August Vodacom deducted R 13460.78
from my account. Lucky for me I had insufficient funds and that deduction was not honoured. But
what about the bank costs that was incurred because vodacom cant sort a simple problem in time?
I spoke to a lady at accounts today and she informed me that they did credit my account with R 4800
a few weeks ago. But that I still owe R 13460.78 after the credit.
This matter is still not resolved and I expect Vodacom to disconnect me shortly.
I did make normal Payments to my account every month.
IF THERE IS SOMEONE OUT THERE THAT CAN HELP ME I WOULD BE EVER GRATEFUL !!!!!!!!!!!!!!!!!!!
Martin
I have a data account with Vodacom. Due to circumstances the line was cancelled for 3 months.
After paying the arrears Vodacom reinstated my account. In June I realized that my account was
about R 4500.00. After investigating the matter at a Vodashop I was informed that I did not even
use 3 gig data for the month. I was informed that The problem was caused by data package changes
that was made during the period I was offline.
You see according to the guy at Vodashop I was on a my gig 2 advance package before my contract
was cancelled. During the period that my phone was of Vodacom changed the system and the mygig 2
advanced packages was discontinued.
They reinstated my account on the old package (mygig2 advanced)which was still on the system
but not active. Because the mygig 2 was not available the system billed me at out of bundle rates.
I logged a complait on 16 June 2014 Ref: A1-SJVN-SGG3JF. The vodacom operator said the problem
should be sorted within 3 weeks.
On 10 July 2014 I phoned Vodacom to find out what was going on as I did not hear from them since
I logged the complaint and my account was now about R 9000 outstanding. They said they did not
have anything on their system with the first reference number. I logged a second complaint on 10 July
Ref: S3-1LM2J-JYGIG.
Since then Craig Julius from the data adepartment contacted me and acknowledged that there was
a problem on my account. He said he would sort it out and mail all the detail to me. He said he would
put me on a new 2 gig bundle and that he would sort the account as well. Craig Julius SORTED NOTHING
AND HE DID NOT MAIL ME ANYTHING.
On about 2 August a lady contacted me with more questions. After explaining the situation to her she
said she would inform account to rectify the situation. On 7 August Vodacom deducted R 13460.78
from my account. Lucky for me I had insufficient funds and that deduction was not honoured. But
what about the bank costs that was incurred because vodacom cant sort a simple problem in time?
I spoke to a lady at accounts today and she informed me that they did credit my account with R 4800
a few weeks ago. But that I still owe R 13460.78 after the credit.
This matter is still not resolved and I expect Vodacom to disconnect me shortly.
I did make normal Payments to my account every month.
IF THERE IS SOMEONE OUT THERE THAT CAN HELP ME I WOULD BE EVER GRATEFUL !!!!!!!!!!!!!!!!!!!
Martin
