Vodacom contract cancelled, call centre calls me asking for security questions?

[SlinkyMike]

I think someone may have been trying a phishing scam...

I cancelled my Vcom contract months ago, then I get a call claiming to be vodacom call centre (didn't recognize the number) saying they need to talk to me about my account so I ask what account and for what purpose and they insist that I do the security clearance questions.

Catch 22 now because I'm asking them what it concerns and if they can provide identification and they refuse until I do the same...

I think there's a good chance it was a phishing attempt but now I'm concerned that there may be a small amount oweable on my cancelled contract - I don't want my credit record to be impacted, and I cant access the portal.

Is there a rep on Mybb that can assist me in checking perhaps?

 

[Dairyfarmer]

You must phone vodacom and ask them if they need to speak to you. Vodacom will not close an account or migrate it to prepaid unless it is paid up.

 

[Thor]

Sounds like fraud

 

[bwana]

Give them bogus answers. You'll soon know for sure.

 

[The_Librarian]

Give them bogus answers. You'll soon know for sure.

I can follow the reasoning. Any true voda agent will call you out for false answers. A fake agent cannot since they do not have access to the "questionnaire" system.

 

[Dairyfarmer]

A fake agent cannot since they do not have access to the "questionnaire" system.

Unless they are on the other line with Vodacom.