- Apr 4, 2014
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Wow! Glad she got credited though, its insane that they can charge so much for data.
Good faith??? Where is the CPA clause that by default mandates a cap on clients cellphone bills without intervention???Vodacom has taken the decision, in good faith, to credit Ms Tarr for data charges billed,” said Vodacom.
The fine print
According to the report, Vodacom has disclaimers in its terms and conditions that “gives it an out” should a limit requested by a customer not kick in.
Same happened to me a few years ago, official explanation was 'their system automatically disabled the limit right after I requested it'.
****ing kid you not..
Was left with a R10k bill that I had to pay & Vodacom never investigated or came back with a proper explanation like I requested them to.
Their loss anyway, I had 3 numbers with them at the time & went prepaid on all immediately after that incident. Went from spending R3k per month to under R1k.
Never trust a greedy company, especially with contracts.
They can I bet but they are corrupt and have been screwing customers for years.
You make an excellent point. Somebody from Vodacom shoukd should explain.
I asked this years ago, back when Vodacom3G was a forum member (or something like that, the vodacom rep way back when)
The answer is some gobledy gook about how it is two different backend systems and that the postpaid system cannot do it, bla bla bla.
What I take away was "it is convenient for us to keep screwing the customer" and it looks like that is still the case.
From this article it is clear that they don't really want publicity on it. Good luck if she just went a few thousand rands over, they would not have credited her. R20k is too much to just gobledy gook away...
Yeah, guess their people are unable to program a system... so weak.
I think this issue still haunts jannie - it's been years now that they've been unable to address it