Vodacom "Entertainment Services" in my bill?

supersunbird

Honorary Master
Joined
Oct 1, 2005
Messages
48,005
I have just been billed for "Entertainment Services" (Vodafone Live) again, despite calling them last month and complaining pretty loudly about the item (and they swore that it would be removed). I have never, ever subscribed to this. How do I escalate this?
You log into Vodafone Live and cancel it.
 

supersunbird

Honorary Master
Joined
Oct 1, 2005
Messages
48,005
Nonsense !!!

If you never subscribed, then you cannot log in.

And who is going to register in order to unsubscribe, if you even can ?
You are subscribed, or else you would not get charged, just use your details as a VC user and go in.
 

Jola

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Sep 22, 2005
Messages
18,304
You are subscribed, or else you would not get charged, just use your details as a VC user and go in.
Yes, but nobody knows how they were subscribed, I certainly didn't.

And where do you get the subscription password ? You can't log in.
 

hexagon

Well-Known Member
Joined
May 31, 2006
Messages
289
I have never subscribed and the app has never been on this phone. There are no kids using this phone. The *117# service states that I am not subscribed to anything. I am not creating a login anywhere as that sounds like an invitation to be subscribing again.
I have called customer service and had all subscription services blocked... now let's wait for NEXT month's invoice (I called specifically about this same issue LAST month and they swore blind that it had been cancelled). I asked for this issue to be escalated. We'll see.

Right now this is resembling gross incompetence or rampant theft. Vodacom management need to start getting involved because this is clearly affecting multiple customers and is going to become a high profile issue.
 

Jola

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Joined
Sep 22, 2005
Messages
18,304
You really think that I am going to do that with a service that specialises in stealing your money, and that I never subscribed to, and have never been logged into ?

They have pretty much removed my ability to use my Vodacom phone number except for incoming calls.

I have R3.81 on my Vodacom number, and I cannot put any more airtime on there, it will just disappear.

I make outgoing calls on my Cell C number (dual sim), or Vox Vobi (VOIP).
 
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supersunbird

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Joined
Oct 1, 2005
Messages
48,005
You really think that I am going to do that with a service that specialises in stealing your money, and that I never subscribed to, and have never been logged into ?
Well, if you are subscribed and want to easily unsubscribe from it... or you can phone and speak with morons.
 

Jola

Honorary Master
Joined
Sep 22, 2005
Messages
18,304
Well, if you are subscribed and want to easily unsubscribe from it... or you can phone and speak with morons.
If I am subscribed, and I never subscribed, that implies some type of criminal activity, no ?

That is what seems to happen to most people.
 

marine1

Honorary Master
Joined
Sep 4, 2006
Messages
47,864
Best network in the country? :D
How do people still stick with them???
 

marine1

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Joined
Sep 4, 2006
Messages
47,864
Took you a million years... so some might take 3 or 4 million years.
Nope took about 20 odd years, but to be fair it wasnt always a mafia company. So lets not take the full time.
But I got out
If you know they are doing this, why stay?
 
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marioat1

Expert Member
Joined
Sep 18, 2016
Messages
1,410
Best network in the country? :D
How do people still stick with them???
They stay with them as every month they click on a xxx video link which is free for a limited time, forget to cancel then call foul when oob shark bites them with wasp charge instead.
 

Craig

Honorary Master
Joined
Feb 22, 2016
Messages
13,262
Why do you people not move to another network?
 

b_crazy

Expert Member
Joined
Oct 17, 2006
Messages
3,336
An update from my issue. After a Hellopeter rant, I was called by Vodacom a few days later and the amount of about R1500 was credited to my account last month (I have a 24month contract, and that expires in a month :twisted: :) ).

The money that was correctly reflected and deducted from the bill at the end of the month as expected. I'm checking the Vlive website to regularly to see if I haven't "signed up" to some rubbish Entertainment Services).

Something really needs to be done to these thieves.
 
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