I have just been billed for "Entertainment Services" (Vodafone Live) again, despite calling them last month and complaining pretty loudly about the item (and they swore that it would be removed). I have never, ever subscribed to this. How do I escalate this?
I have never subscribed and the app has never been on this phone. There are no kids using this phone. The *117# service states that I am not subscribed to anything. I am not creating a login anywhere as that sounds like an invitation to be subscribing again.
I have called customer service and had all subscription services blocked... now let's wait for NEXT month's invoice (I called specifically about this same issue LAST month and they swore blind that it had been cancelled). I asked for this issue to be escalated. We'll see.
Right now this is resembling gross incompetence or rampant theft. Vodacom management need to start getting involved because this is clearly affecting multiple customers and is going to become a high profile issue.
If this problem repeats itself next month, I am lodging a complaint with ICASA and encourage others to do the same (you will need a reference number from Vodacom so make a complaint to them and request escalation).
An update from my issue. After a Hellopeter rant, I was called by Vodacom a few days later and the amount of about R1500 was credited to my account last month (I have a 24month contract, and that expires in a month :twisted: ).
The money that was correctly reflected and deducted from the bill at the end of the month as expected. I'm checking the Vlive website to regularly to see if I haven't "signed up" to some rubbish Entertainment Services).
Something really needs to be done to these thieves.