Vodacom fibre

[Solitude]

That's interesting. In the last while our connection has also been very bad in the evenings but in the mornings it's running perfectly.

 

[einad5]

I'm also having problems with Vodacom fiber in the evening. My SR number from last night: SR180501-761796

 

[marhsava]

Crap speeds again, like clockwork

 

[Solitude]

Crap speeds again, like clockwork

Same here.

 

[aquadat0r]

Crap again

 

[marhsava]

I wonder if this is only in the JHB area , anyone outside JHB can confirm this ?

 

[aquadat0r]

I wonder if this is only in the JHB area , anyone outside JHB can confirm this ?

I can confirm Alberton and Edenvale for a week now.

 

[marhsava]

I can confirm Alberton and Edenvale for a week now.

I am also in Edenvale so can confirm that

 

[Solitude]

I'm in the West. Roodepoort area. So it's quite a large selection of people affected.

 

[marhsava]

True so I am guessing the whole of JHB

I'm in the West. Roodepoort area. So it's quite a large selection of people affected.

 

[aquadat0r]

True so I am guessing the whole of JHB

Frustrated and powerless, nobody at Vodacom is even willing to investigate.

 

[marhsava]

Frustrated and powerless, nobody at Vodacom is even willing to investigate.

Lol oh yeah, the usual response is do a speed test and send it to them ..

 

[einad5]

I wonder if this is only in the JHB area , anyone outside JHB can confirm this ?

I am affected in Pretoria east also.

 

[EasyUp Web Hosting]

ICASA complaint lodged. Lets see if that will help.

 

[marhsava]

Vodacom just called me, told me they found the problem and fixed it , I should test tonight and let them know if it's fixed, wtf lol

 

[Solitude]

Vodacom just called me, told me they found the problem and fixed it , I should test tonight and let them know if it's fixed, wtf lol

Well that would be awesome if they fixed it. I sent through my speed test results last night. They haven't contacted me yet.

 

[Solitude]

It's bad that when you send them an email with the required screenshots then you get an email in return with your service request number plus the following words:

Please note that your service request has been logged with Vodacom Customer Care.

We will contact you to confirm the service request and to discuss any further information required. We will then update you when the status of the service request changes.

And then they don't contact you.



Interestingly on fast.com I consistently get just under 5 Mbps.

On Speedtest.net to a Vodacom server I get just over 10 Mbps



On Mybroadband's speedtest I get consistently just under 20 Mbps.

Something really dodgy going on here.



And this is on a 40 Mbps line.

 

[Solitude]

Trying these tests some more and fast.com stays at under 5 Mbps. Speedtest.net fluctuates and can be anything from 10 to 15 Mbps on the various servers I tried. The MyBroadband one stays the fastest at around 15 to 20 Mbps.

 

[Solitude]

Vodacom just called me, told me they found the problem and fixed it , I should test tonight and let them know if it's fixed, wtf lol

Is yours fixed now?

 

[marhsava]

Is yours fixed now?

Lol I wish I knew, currently not at home , gone to watch infity wars