Sign up with GoogleAnton_Pretorius
New Member
- Joined
- Jun 15, 2015
- Messages
- 1
Hi Guys.
I would like to start off by thanking Vodacom for the quick delivery of my NEW Handset. Thanks!!
When I received my New handset it did NOT include the sim card. I Phoned the help line on 0821959 where I spoke to a very helpful and friendly lady. She gave me the number for online contracts 08217844. I phoned online for help with my sim problem and followed the prompts to get to someone that can help with a sim card that did not come with my Contract phone. I got through to a lady that was less friendly and not helpful. She told me I must phone the number again and I must select the correct prompts. Why she could not TRANSFER me in a Telecommunications Company I do not know…
I phone the number again and followed the IVR prompts like the first time when I phoned. I got through to a Very Friendly and helpful lady. Thank you very much.
She phoned around and tried to get someone to help me with the Sim problem. She then found a lady who was rude and in my opinion that told me that it was MY fault that I did not receive a Sim. “I Had to select the option for a New Sim card on my New Contract” I can NOT recall an option off adding a simm card to my new contract. There was an option of adding insurance but no SIM CARD.
The lady then told me that I have to go buy the sim card and send the invoice to vadmin@likeminds.co.za after I told her that there was no such option on the new contract application.
This is not the way to treat a costumer who have been with Vodacom for his whole life….
Just so you know.
Regards
I would like to start off by thanking Vodacom for the quick delivery of my NEW Handset. Thanks!!
When I received my New handset it did NOT include the sim card. I Phoned the help line on 0821959 where I spoke to a very helpful and friendly lady. She gave me the number for online contracts 08217844. I phoned online for help with my sim problem and followed the prompts to get to someone that can help with a sim card that did not come with my Contract phone. I got through to a lady that was less friendly and not helpful. She told me I must phone the number again and I must select the correct prompts. Why she could not TRANSFER me in a Telecommunications Company I do not know…
I phone the number again and followed the IVR prompts like the first time when I phoned. I got through to a Very Friendly and helpful lady. Thank you very much.
She phoned around and tried to get someone to help me with the Sim problem. She then found a lady who was rude and in my opinion that told me that it was MY fault that I did not receive a Sim. “I Had to select the option for a New Sim card on my New Contract” I can NOT recall an option off adding a simm card to my new contract. There was an option of adding insurance but no SIM CARD.
The lady then told me that I have to go buy the sim card and send the invoice to vadmin@likeminds.co.za after I told her that there was no such option on the new contract application.
This is not the way to treat a costumer who have been with Vodacom for his whole life….
Just so you know.
Regards
