Vodacom numbers cant get thru to me (telkom)

lanc3r

Member
Joined
Oct 27, 2010
Messages
12
Hi there. Could anyone please assist me. I am having issues with various people that cant get through to me from their vodacom numbers. Its says the number u have failed does not exist but when calling from another network it comes through.

I have spoken to the call centre and visited Cape Gate Branch but no one can assist me. I have read a few threads and.people seem to day it's a touring issue from telkom.

Please help.....
 

marioat1

Expert Member
Joined
Sep 18, 2016
Messages
1,410
Hi there. Could anyone please assist me. I am having issues with various people that cant get through to me from their vodacom numbers. Its says the number u have failed does not exist but when calling from another network it comes through.

I have spoken to the call centre and visited Cape Gate Branch but no one can assist me. I have read a few threads and.people seem to day it's a touring issue from telkom.

Please help.....
Have you ported from Vodascum to Telkom? It's a routing issue, so you need to twist porting assistance
 

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
13,723
It's a routing issue. Telkom Needs to request a routing update from the other networks.
 

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
13,723
So where do I go or who do I call to sort it out.
Sadly Telkom does not have a porting department. You need to call 180 and be specific. Say there is a routing issue and the routing tables need to be updated as you can't receive calls from Vodacom numbers. Insist on getting a case logged to port support.
 
Top