Vodacom numbers cant get thru to me (telkom)

[lanc3r]

Hi there. Could anyone please assist me. I am having issues with various people that cant get through to me from their vodacom numbers. Its says the number u have failed does not exist but when calling from another network it comes through.

I have spoken to the call centre and visited Cape Gate Branch but no one can assist me. I have read a few threads and.people seem to day it's a touring issue from telkom.

Please help.....

 

[marioat1]

Hi there. Could anyone please assist me. I am having issues with various people that cant get through to me from their vodacom numbers. Its says the number u have failed does not exist but when calling from another network it comes through.

I have spoken to the call centre and visited Cape Gate Branch but no one can assist me. I have read a few threads and.people seem to day it's a touring issue from telkom.

Please help.....

Have you ported from Vodascum to Telkom? It's a routing issue, so you need to twist porting assistance

 

[cavedog]

It's a routing issue. Telkom Needs to request a routing update from the other networks.

 

[lanc3r]

It's a routing issue. Telkom Needs to request a routing update from the other networks.

So where do I go or who do I call to sort it out.

 

[cavedog]

So where do I go or who do I call to sort it out.

Sadly Telkom does not have a porting department. You need to call 180 and be specific. Say there is a routing issue and the routing tables need to be updated as you can't receive calls from Vodacom numbers. Insist on getting a case logged to port support.

 

[lanc3r]