Vodacom Prepaid Voice and Data Purchases (12*2GB for R1499)

[Jola]

Vodacom now insist on an order number, which I don't have as I did not take a screen dump when I bought the 12*2 bundle.

Hmm, I found the order number hidden in the depths of the account information.

Wonder why Vodacom were unable to find that information ?

Hope that they resolve this now, I have been fighting with them for two months.

I think that I must reduce my exposure to Vodacom, I need to cancel some contracts, their Customer Support is declining by the month, and there appears to be signs of system inadequacies (to be polite).

Note : And the quality of my Vodacom Voice and Data Services have declined dramatically.

 

[Jola]

OK, so after almost two months of disputes with Vodacom I get the following e-mail :

Please be advised that the recurring data bundle allocation has failed. Kindly note that our eshop support has refunded your credit card for the data bundle purchase. Please accept our apologies for any inconvenience caused.

So what is this ?

They just don't want my money or are they admitting that they are unable to provide services advertised and sold on their website ?

As yet, I have not received the refund, but that may take a day or two to come through.

 

[mister]

OK, so after almost two months of disputes with Vodacom I get the following e-mail :
So what is this ?
They just don't want my money or are they admitting that they are unable to provide services advertised and sold on their website ?
As yet, I have not received the refund, but that may take a day or two to come through.

*facepalm* I sure hope that refund comes through and you can just be done with them. It's mind blowing how incompetent they can be.

 

[Jola]

*facepalm* I sure hope that refund comes through and you can just be done with them. It's mind blowing how incompetent they can be.

That ^

I had a OnePlus One phone when I ordered that data, as it is a single sim phone I wanted data and voice on the same sim.

In the meantime I have given the OPO to someone else and I am using a dual sim LG G3, so I can just get a separate data sim.

Still don't know what they mean by "the recurring data bundle allocation has failed." ???

 

[Jola]

OK, so I got my money back and all is fine.

This is crazy, however, I did not actually want my money back.

Not sure why they couldn't just fix the transaction, are their systems that bad ?

Anyway, a lot of hassle for nothing, don't think that I will ever put data on a voice sim again.

Dual sim phones only for me in future.

I now use a LG G3 Dual sim, and it is just great.