Sign up with GoogleE Pretorius
New Member
- Joined
- Sep 8, 2016
- Messages
- 1
Good day
I've sent in my cellphone with some water damage (moisture).
The phone worked perfectly, with only the charger not working -my phone came back with a scratch on the rim; I've immediately shown this in store right there to the guy that handed my phone *back to me. He asked me if I'm sure it wasn't me and I told him I've never used that phone (which is 4 months old) without its bodyglove cove. Then we both even noticed some ground on the phone from the fell, on the scratch itself we wiped the ground of as it came back with from menlyn repair centre,
The guy told me "I'm so sorry about this"..... well then I left the store with my newly dropped damaged phone...
Suddenly the right hand side (where the scratch/fall occured) began peeling off like a phone that's dropped and damaged. *I went back to the store in Hartbeespoort and told them this phone is behaving like that. Even the back button which is also on the right hand side is working on its own sometimes.*
They've sent my phone back to repairs and it came back with only the comment "this phone is water damaged water damaged and can't be repaired".*
BUT this time the peeling off screen even became like see-through black just as a fallen Samsung s6 looks after FALLING -which in this case occurred at repair centre. *Tariq? the consultant at vodacom hartbeespoort told me it's unacceptable and he will report the problem (and so he did -see attached email copy)
I then asked the lady Belinda via email to request a phone replacement as it still worked PERFECTLY after the moisture damage and charging problem repair. But now my perfectly fine looking 5 month old (now) phone have external damage caused by vodacom itself.
Belinda told me that they won't replac my phone because of the water damage that reflected on my warranty ...*
Ok fine when a phone is water damaged and didn't work it's something else, but now the phone worked; and the external damage caused by Vodacom was totally unasked!!!??? I'm sooooooooo in regret that I even sent in my phone because it's totally damaged now!!!!!!*
So vodacom may do anything they want with a phone if they noticed some moisture damage???? Even if the phone works??? Do they have the permission to treat it without care then??? Because they KNOW they will get away with it as my warranty expired????????
VERY UNHAPPY and will forever be scared to ever send in any phone of mine again!!!!!
I've sent in my cellphone with some water damage (moisture).
The phone worked perfectly, with only the charger not working -my phone came back with a scratch on the rim; I've immediately shown this in store right there to the guy that handed my phone *back to me. He asked me if I'm sure it wasn't me and I told him I've never used that phone (which is 4 months old) without its bodyglove cove. Then we both even noticed some ground on the phone from the fell, on the scratch itself we wiped the ground of as it came back with from menlyn repair centre,
The guy told me "I'm so sorry about this"..... well then I left the store with my newly dropped damaged phone...
Suddenly the right hand side (where the scratch/fall occured) began peeling off like a phone that's dropped and damaged. *I went back to the store in Hartbeespoort and told them this phone is behaving like that. Even the back button which is also on the right hand side is working on its own sometimes.*
They've sent my phone back to repairs and it came back with only the comment "this phone is water damaged water damaged and can't be repaired".*
BUT this time the peeling off screen even became like see-through black just as a fallen Samsung s6 looks after FALLING -which in this case occurred at repair centre. *Tariq? the consultant at vodacom hartbeespoort told me it's unacceptable and he will report the problem (and so he did -see attached email copy)
I then asked the lady Belinda via email to request a phone replacement as it still worked PERFECTLY after the moisture damage and charging problem repair. But now my perfectly fine looking 5 month old (now) phone have external damage caused by vodacom itself.
Belinda told me that they won't replac my phone because of the water damage that reflected on my warranty ...*
Ok fine when a phone is water damaged and didn't work it's something else, but now the phone worked; and the external damage caused by Vodacom was totally unasked!!!??? I'm sooooooooo in regret that I even sent in my phone because it's totally damaged now!!!!!!*
So vodacom may do anything they want with a phone if they noticed some moisture damage???? Even if the phone works??? Do they have the permission to treat it without care then??? Because they KNOW they will get away with it as my warranty expired????????
VERY UNHAPPY and will forever be scared to ever send in any phone of mine again!!!!!
