Vodacom Requesting Roaming Customer Abroad to Re-RICA Vodacom number

GreatTimes

New Member
Joined
Dec 12, 2017
Messages
2
I am a Vodacom Prepaid customer currently abroad and using my Vodacom number on International Roaming.
My number is RICA'd, and everything seemed peachy until this morning when I received this SMS from Vodacom (copy & paste):

"Dear Valued Customer, to comply with RICA legislation please visit your nearest Vodacom store with your original ID &proof of address to update your details. More info? Call 1187"​

How is this going to be possible if I am overseas and roaming for the next 12 months until December 2018, and cannot go into a store to do this? I'm so worried. Never did I think this would happen. :(

I need help with this urgently as I am actively using my Vodacom number abroad (SMS) to send and receive important messages, and to ensure certain security measures remain in place-bank OTP, and proving my identity with other services, 2FA logins, and so forth. So this is of utmost importance to me.

I called the Vodacom helpline from Skype a few minutes ago (+2782111), and they say that they system says that my number is RICA'd, but that if Vodacom sent me the message, I need to come back to South Africa and RICA it again or Vodacom will terminate or suspend my service. Why would Vodacom be so vindictive to a long-time customer.... when I am roaming? He said I might be able to speak with Vodacom headoffice and since my number is RICA'd, they may just need to verify my identity and that this could be done over the phone. He gave me this number to call: +27116535000 to find out why Vodacom is doing this to me while I am roaming. So I called, but then the person I spoke to said my number is RICA'd on their system, and if Vodacom sent me such a message, I don't need to worry-but she admitted that her system might not be updated. This is making me worried. :( I need someone to help me and to put my mind my at ease with definitive proof that my number is in compliance.

Could the trigger for this be that last night I created a "myvodacom" login on the Vodacom website to send free SMSes online? Doesn't seem right that something like that would cause me to re-RICA though?

I have my original ID, etc with me here abroad. I really need help. Can someone please help me? :(
 

Dean01

Senior Member
Joined
Mar 24, 2011
Messages
619
I am a Vodacom Prepaid customer currently abroad and using my Vodacom number on International Roaming.
My number is RICA'd, and everything seemed peachy until this morning when I received this SMS from Vodacom (copy & paste):

"Dear Valued Customer, to comply with RICA legislation please visit your nearest Vodacom store with your original ID &proof of address to update your details. More info? Call 1187"​

How is this going to be possible if I am overseas and roaming for the next 12 months until December 2018, and cannot go into a store to do this? I'm so worried. Never did I think this would happen. :(

I need help with this urgently as I am actively using my Vodacom number abroad (SMS) to send and receive important messages, and to ensure certain security measures remain in place-bank OTP, and proving my identity with other services, 2FA logins, and so forth. So this is of utmost importance to me.

I called the Vodacom helpline from Skype a few minutes ago (+2782111), and they say that they system says that my number is RICA'd, but that if Vodacom sent me the message, I need to come back to South Africa and RICA it again or Vodacom will terminate or suspend my service. Why would Vodacom be so vindictive to a long-time customer.... when I am roaming? He said I might be able to speak with Vodacom headoffice and since my number is RICA'd, they may just need to verify my identity and that this could be done over the phone. He gave me this number to call: +27116535000 to find out why Vodacom is doing this to me while I am roaming. So I called, but then the person I spoke to said my number is RICA'd on their system, and if Vodacom sent me such a message, I don't need to worry-but she admitted that her system might not be updated. This is making me worried. :( I need someone to help me and to put my mind my at ease with definitive proof that my number is in compliance.

Could the trigger for this be that last night I created a "myvodacom" login on the Vodacom website to send free SMSes online? Doesn't seem right that something like that would cause me to re-RICA though?

I have my original ID, etc with me here abroad. I really need help. Can someone please help me? :(

look, if the call centre says you are Rica'd then take it as it is. best alternative is to DM vodacom on twitter
 
Top