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Vodacom responds to coronavirus emergency number mix-up
Vodacom has told MyBroadband it is working with ICASA for a solution to the recent mix-up over the 111 short code.
This follows ICASA harmonising and mandating the short code – which has long been used by Vodacom for its customer contact centre – as the COVID-19 national emergency services hotline.
The led to the National Department of Health’s COVID-19 contact centre being inundated with calls from Vodacom customers seeking assistance with their mobile products.
Vodacom has told MyBroadband it is working with ICASA for a solution to the recent mix-up over the 111 short code.
This follows ICASA harmonising and mandating the short code – which has long been used by Vodacom for its customer contact centre – as the COVID-19 national emergency services hotline.
The led to the National Department of Health’s COVID-19 contact centre being inundated with calls from Vodacom customers seeking assistance with their mobile products.
