Vodacom VLIVE - keep an eye on those invoices

hexagon

Well-Known Member
Joined
May 31, 2006
Messages
289
#1
In July I noticed a new entry "Entertainment Services", billed at R34.80, under the "Calls -Data Services" category on my invoice.

As this was extremely unusual and not on any of my previous invoices, I immediately queried this. Apparently I was billed for VLIVE / Vodafone Live (so not as entertaining as it sounds).

I checked immediately and I do not have the Vodafone / Vodacom Live app installed. I think I last remember seeing it pre-installed on a phone several years and more than one contract back. I do not use "premium" services for anything.

This item was apparently added at random without my consent. Vodacom will refund, but this is really a new low for them...
 

vorman

Expert Member
Joined
Jul 14, 2016
Messages
1,002
#2
In July I noticed a new entry "Entertainment Services", billed at R34.80, under the "Calls -Data Services" category on my invoice.

As this was extremely unusual and not on any of my previous invoices, I immediately queried this. Apparently I was billed for VLIVE / Vodafone Live (so not as entertaining as it sounds).

I checked immediately and I do not have the Vodafone / Vodacom Live app installed. I think I last remember seeing it pre-installed on a phone several years and more than one contract back. I do not use "premium" services for anything.

This item was apparently added at random without my consent. Vodacom will refund, but this is really a new low for them...
You're not the first. Other members on this forum have experienced this also.
 
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