Vodacom - why have online chat if its never available?

[xrapidx]

Why does Vodacom bother with an online chat facility if its never available. Been trying for over a month - and really don't feel like calling in and sit waiting for a simple query.

 

[DearHeart]

Why does Vodacom bother with an online chat facility if its never available. Been trying for over a month - and really don't feel like calling in and sit waiting for a simple query.

+1 I use a number of chat support services, and it's really annoying that Vodacom only has chat for their sales dept., I read somewhere that they are busy upgrading the chat support, who knows if it's true...

 

[xrapidx]

+1 I use a number of chat support services, and it's really annoying that Vodacom only has chat for their sales dept., I read somewhere that they are busy upgrading the chat support, who knows if it's true...

I'm trying their sales, its not available.

 

[DearHeart]

I've seen the message previously, best is to do it early in the morning when they're not so busy.

 

[xrapidx]

Time of day makes no difference. Only available from 8am.

Seriously tempted to port to another network - tired of trying to get service from them, even emailing them you get a response to call them.

 

[Randy_The_Squirrel]

Customer service, is a western colonialist concept.

 

[riscbroker]

Try get them to call you - if that option is still available. That worked for me a few times.

 

[xrapidx]

Try get them to call you - if that option is still available. That worked for me a few times.

that would be great, but the whole reason I'm trying to contact them is to upgrade as my cellphone isn't working great (people can seldom hear me).

All I wanted to do was confirm stock - placed the order anyway, and got the following email confirmation:
Samsung Galaxy S7 edge (SM-G935F)
Blue Coral
Out of stock

 

[Dairyfarmer]

TSeriously tempted to port to another network - tired of trying to get service from them, even emailing them you get a response to call them.

All the networks are the same. I bet they all have a unified call centre.

 

[biometrics]

Try get them to call you - if that option is still available. That worked for me a few times.

Tried that option on their website a few times last few months, doesn't work. It sends this sms:

There was a problem recording your scheduled callback. Please resubmit your request. Thank you.

 

[riscbroker]

Tried that option on their website a few times last few months, doesn't work. It sends this sms:

Yeah, I'm of the opinion that the entire Vodacom website is experimental. Wait until you try re-register on the current iteration of V4ME or whatever they call it now.