Vodafone Live! eating my airtime!!!!!

charlh

Well-Known Member
Joined
Jul 14, 2006
Messages
304
Since when does it cost money to browse the Vodafone Live! portal? I just went online to cancel a subscrition, and when I ended my session I saw that airtime has been deducted. I thought I was imagining it, and went online again, went to the weather section, and offline again...about 26KB transferred, and 7c was deducted from my airtime!!
I used the vlive APN, Motorola V360v phone, and did not go anywhere else but Vodafone live.
This has never happened before...can someone please explain??
 

vodacom3g

Vodacom Representative
Joined
Jan 14, 2005
Messages
12,065
Since when does it cost money to browse the Vodafone Live! portal? I just went online to cancel a subscrition, and when I ended my session I saw that airtime has been deducted. I thought I was imagining it, and went online again, went to the weather section, and offline again...about 26KB transferred, and 7c was deducted from my airtime!!
I used the vlive APN, Motorola V360v phone, and did not go anywhere else but Vodafone live.
This has never happened before...can someone please explain??

To make sure, did you not go to 4me (using the vlive! apn) to get the weather? On the VLive! portal, you would have paid for the weather content, so I suspect you went to 4me.
 

charlh

Well-Known Member
Joined
Jul 14, 2006
Messages
304
To make sure, did you not go to 4me (using the vlive! apn) to get the weather? On the VLive! portal, you would have paid for the weather content, so I suspect you went to 4me.

I did pay for the weather content (news and information pass @R10 p/m)....my subscription expires on 09/11/2006. I normally get that info, together with the TV guide, which is also part of the vlive portal, and I have never been charged for data usage for it before (i've been using vlive since October 2005) If I leave the vlive portal, I do get charged for data...that I do understand. I definitely was not on vodacom4me.
Here is my itemised billing statement. I use the vlive apn only for the vodafone live portal...The times i was billed yesterday, i could not even connect to the vlive portal....I got an "error 500. Internal server error" message. Th rest of the times when I do go online, I use opera mini, which doesn't work with the vlive apn.


Transaction Start Date/Time Sponsor Destination Duration
(seconds) Volume Amount Roaming
1 Data Usage 2006-11-03 07:43:05 - vlive 0 61749 R 0.13 No
2 Data Usage 2006-11-03 07:40:27 - vlive 0 5141 R 0.02 No
3 Data Usage 2006-11-03 07:28:32 - vlive 0 24718 R 0.05 No
4 Data Usage 2006-11-03 07:27:04 - vlive 0 140070 R 0.28 No
5 GPRS 2006-11-03 07:18:36 - internet 231 53051 R 0.11 No
6 Data Usage 2006-11-02 20:43:11 - vlive 0 1639 R 0.01 No
7 Data Usage 2006-11-02 20:42:22 - vlive 0 1639 R 0.01 No
8 GPRS 2006-11-02 14:30:11 - internet 19811 160609 R 0.31 No
9 GPRS 2006-11-02 12:25:20 - internet 450 63771 R 0.13 No
10 GPRS 2006-11-02 05:24:55 - internet 5802 89148 R 0.18 No
 

vodacom3g

Vodacom Representative
Joined
Jan 14, 2005
Messages
12,065
I'll PM you an e-mail address. Will you then send me a detailed e-mail that I'll forward directly to the guys to debug this?

I've just tried to replicate what you did and did not get charged for the data, so we must figure out what happened.
 

charlh

Well-Known Member
Joined
Jul 14, 2006
Messages
304
I'll PM you an e-mail address. Will you then send me a detailed e-mail that I'll forward directly to the guys to debug this?

I've just tried to replicate what you did and did not get charged for the data, so we must figure out what happened.

Thanks v3g...will send it over the weekend. I have to hurry off to work now.
 
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