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VoIP's competitive edge in the age of WhatsApp
The benefit of using a cloud-based voice over IP provider lies in the value that they can deliver beyond the ability to make a call, Euphoria managing director Warren Hawkins tells MyBroadband.
"For businesses, it's about features and functionality like call dispositioning, which allows you to track how a call went, whether queries were resolved, and next steps, if any," Hawkins explains.
The benefit of using a cloud-based voice over IP provider lies in the value that they can deliver beyond the ability to make a call, Euphoria managing director Warren Hawkins tells MyBroadband.
"For businesses, it's about features and functionality like call dispositioning, which allows you to track how a call went, whether queries were resolved, and next steps, if any," Hawkins explains.