Vuma Reach Fibre - Mitchell's Plain/Strandfontein

[Ravenhash]

WTF Really

 

[Ace_92_sa]

Is it really only Afrihost?

Yes, thus why we should jump over to the CISP bandwagon.

 

[moondoggie86]

Had like 5 dc's in the past 2 hours. Have a few Skype meetings scheduled tomorrow. The way things are going its going to be a frustrating day tomorrow.

 

[Ace_92_sa]

This is what Afrinatic said this morning "spoke to the Noc manager and said it can't be going on like this anymore. He agreed." Sadly I've lost confidence in dem folks.

 

[ShakeelH]

Already too late to cancel for this month though. Have to cancel now and wait till end of November to switch

 

[nad_isa]

And Again. @AfriNatic how does this get escalated even further coz damn this makes want customers to jump ship. Not like AH at all to not come up with a better solution over such a long time...

 

[toufeeq]

If this was rain the response would be "I'm sorry to hear, pm me your email"

 

[CxJx2011]

You do understand the issue is widespread, the same users cant be reporting the same disconnects daily ?.

You do also realise there is a pattern to these disconnects, mornings and evenings.

I honestly feel like this is being handled like isolated incidents and I encourage you folks to rather start logging these as faults every time it happens.

Do you have time to log a fault daily, twice a day? Frack that, my time is more valuable. I will rather cancel in the coming months, and will recommend, my friends and family move over to other ISPs. It's unfortunate but Afrihost and VR are a joke.

 

[KS17]

Just my 2c, I haven't had any disconnects on any of my 3 lines.

 

[CapoPlays]

Just my 2c, I haven't had any disconnects on any of my 3 lines.

Hmmm strange, are you with AH all 3 lines?

 

[KS17]

Hmmm strange, are you with AH all 3 lines?

Yip

 

[ShakeelH]

Yip

What area are you in?

 

[KS17]

What area are you in?

Grassy Park/Lotus River

 

[moondoggie86]

Well, 3 dc's in the past 30 minutes while I'm busy with an audit switching to mobile Hotspot I guess and starting the migration process.

 

[capetownspur]

my ongoing interaction with Afrihost on Twitter:

 

[Mvu]

Yes, thus why we should jump over to the CISP bandwagon.

Can you please pm the process of changing ISPs?

 

[CxJx2011]

Can you please pm the process of changing ISPs?

Youre gonna have some downtime potentially (1-??) hours

 

[AfriNatic]

And Again. @AfriNatic how does this get escalated even further coz damn this makes want customers to jump ship. Not like AH at all to not come up with a better solution over such a long time...

Morning,

I don't see any communication from Noc about an issue last night. I have asked for feedback on any drops.

 

[Icemanbrfc]

Morning,

I don't see any communication from Noc about an issue last night. I have asked for feedback on any drops.

AN all im going to say to you is Thank You.. never have i seen such great support before, so i wont hold you responsible for these issues.

It is frustrating though, especially when we have work to complete, and these short bursts of disconnects disrupts you in the middle of something.

 

[CxJx2011]

Grassy Park/Lotus River

I never had issues until last night, no throughput twice in a space of 1 hour and then it was fine