Vuma Reach Fibre - Mitchell's Plain/Strandfontein

AfriNatic

AfriNatic

Afrihost Rep
Company Rep
Joined
Nov 18, 2016
Messages
7,841
horticulturist said:
"...but it might..."

I love how this part seems to remain a mystery.

I was wondering about this a little while back, luckily I remembered the password though.

Anybody actually reset their device as yet?
Click to expand...

Sometimes a reset doesn't affect the connection at all and only resets the username and password with some wifi configs. Other times it completely removes the internet setting which then takes the line down and requires provisioning again.

I have seen both cases.
 
animehero

animehero

Expert Member
Joined
Jan 16, 2015
Messages
1,965
When the installers(Nanofibre) did mine, they said people resetting the ONT caused them so much frustration previously that they charge a call out fee if they find that's the case. I didn't dig into it too much though
 
H

horticulturist

Active Member
Joined
Mar 20, 2020
Messages
42
Its really is one of the most basic and common procedures carried out on these devices and yet here we are in 2021, where you could potentially get charged for resetting your device and may have to wait 24hrs to have it reconfigured through a logged ticket. Ridiculous.
 
S

s00perbrat

Well-Known Member
Joined
May 30, 2012
Messages
203
@AfriNatic
seems like you guys have a communication problem...
==========================================
We have checked the details but unable to find any reports regarding an Afrihost issue on our network status page.
Further, the basic troubleshooting are necessary, otherwise the provider will reject the fault.
A fault has been logged with Vuma by my colleague for checking the issue, and it is currently under the investigation.
We will revert back to you as soon as we receive feedback.
 
T

tubbz

Active Member
Joined
Jul 4, 2017
Messages
62
s00perbrat said:
@AfriNatic
seems like you guys have a communication problem...
==========================================
We have checked the details but unable to find any reports regarding an Afrihost issue on our network status page.
Further, the basic troubleshooting are necessary, otherwise the provider will reject the fault.
A fault has been logged with Vuma by my colleague for checking the issue, and it is currently under the investigation.
We will revert back to you as soon as we receive feedback.
Click to expand...

There is definitely a communication problem. I've been on WhatsApp for almost 2 hours this morning with an Afrihost support agent and a supervisor - they are not aware of any issues discussed here. I had to point them to this thread, and was asked who AfriNatic was :-(
 
CT_Red

CT_Red

Well-Known Member
Joined
Sep 21, 2013
Messages
146
tubbz said:
There is definitely a communication problem. I've been on WhatsApp for almost 2 hours this morning with an Afrihost support agent and a supervisor - they are not aware of any issues discussed here. I had to point them to this thread, and was asked who AfriNatic was :-(
Click to expand...
WTF @AfriNatic is putting out all the fires and taking all the shots from us and these guys don’t even know he exists?
 
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