Vuma Reach Fibre - Mitchell's Plain/Strandfontein

[Reezo]

Can you believe it, SuperSonic came back to me and told me my area is not live??? I was so upset I just cancelled and now put in another order with Afrihost but I'm being ignored everywhere. Even the call centre is offline

HI

Which Zone ?

 

[tubbz]

I ordered a 100Mbps Vuma line 2 days ago. I just received a call from Mitchells Fibre to schedule a date to install a 20Mbps line. The person from MF insisted that they only do 20Mbps and that Vuma is not them. But the order number that I received from Afrihost correspond with my 100Mbps order.

I tried calling Afrihost, but I cannot wait 40 minutes in a queue - reminds me of Hellkom. Facebook Messenger also no response. A response to email will probably take a day or 2 like my queries of last week.

Can an Afrihost rep assist please.

 

[KOPITE]

I ordered a 100Mbps Vuma line 2 days ago. I just received a call from Mitchells Fibre to schedule a date to install a 20Mbps line. The person from MF insisted that they only do 20Mbps and that Vuma is not them. But the order number that I received from Afrihost correspond with my 100Mbps order.

I tried calling Afrihost, but I cannot wait 40 minutes in a queue - reminds me of Hellkom. Facebook Messenger also no response. A response to email will probably take a day or 2 like my queries of last week.

Can an Afrihost rep assist please.

I don't get it, Afrihost is your SP, so it's up to them if they want to give you the speed you want as they support it. This MF is just bull coming with limited speeds, give people what they want and don't force people because of the service in that area.

Most people will take the subsidized price of R399, but other prefer faster speeds, so why limit people. I thought we were done with the Telkom days.

 

[skyman12]

HI

Which Zone ?

Zone 3

 

[skyman12]

I ordered a 100Mbps Vuma line 2 days ago. I just received a call from Mitchells Fibre to schedule a date to install a 20Mbps line. The person from MF insisted that they only do 20Mbps and that Vuma is not them. But the order number that I received from Afrihost correspond with my 100Mbps order.

I tried calling Afrihost, but I cannot wait 40 minutes in a queue - reminds me of Hellkom. Facebook Messenger also no response. A response to email will probably take a day or 2 like my queries of last week.

Can an Afrihost rep assist please.

which zone are you in?

 

[Reezo]

Zone 3

hopefully i get installed next week..Afrihost

 

[tubbz]

which zone are you in?

Zone 03

 

[mandana]

I ordered a 100Mbps Vuma line 2 days ago. I just received a call from Mitchells Fibre to schedule a date to install a 20Mbps line. The person from MF insisted that they only do 20Mbps and that Vuma is not them. But the order number that I received from Afrihost correspond with my 100Mbps order.

I tried calling Afrihost, but I cannot wait 40 minutes in a queue - reminds me of Hellkom. Facebook Messenger also no response. A response to email will probably take a day or 2 like my queries of last week.

Can an Afrihost rep assist please.

@tubbz its best to contact Afriman or one of the other reps direct. they don't read all the posts in forums.

 

[tubbz]

@tubbz its best to contact Afriman or one of the other reps direct. they don't read all the posts in forums.

Thanks mandana, I've done so.

 

[Nikkel]

I ordered a 100Mbps Vuma line 2 days ago. I just received a call from Mitchells Fibre to schedule a date to install a 20Mbps line. The person from MF insisted that they only do 20Mbps and that Vuma is not them. But the order number that I received from Afrihost correspond with my 100Mbps order.

I tried calling Afrihost, but I cannot wait 40 minutes in a queue - reminds me of Hellkom. Facebook Messenger also no response. A response to email will probably take a day or 2 like my queries of last week.

Can an Afrihost rep assist please.

LMAO! You ordered a 100mb line with Vuma and MF calls to schedule an install yet they say VUMA is not them

@AfriMan we need some clarity please as there is quite a few of us interested in 100mb lines.

 

[mandana]

@AfriMan quite a few of us interested in 100mb lines.

"computer says no"

 

[tubbz]

This is super frustrating. No one can be reached for an answer.

 

[KOPITE]

Vumafail

 

[KOPITE]

What I really don't understand is why it has to be a subsidized package, let the people choose what they want.

 

[mandana]

It has to be because very few people will sign up for 20/10 fibre at Vuma's current prices.

Also the price of the cheaper 8 or 10 speed lines are inline with what people are paying for their ADSL or LTE contracts, why move to something else when I am already paying that price? They had to sweeten the deal.

I know of a lot of my family members who are pissed off that they cant get 20/10 for 400 a month the same would cost in access of 800 to 900 rand.

 

[ShakeelH]

It has to be because very few people will sign up for 20/10 fibre at Vuma's current prices.

Also the price of the cheaper 8 or 10 speed lines are inline with what people are paying for their ADSL or LTE contracts, why move to something else when I am already paying that price? They had to sweeten the deal.

I know of a lot of my family members who are pissed off that they cant get 20/10 for 400 a month the same would cost in access of 800 to 900 rand.

Couldn't have said it better. This decision was made based on the research of what the current usage of internet is in Mitchells Plain. This wasn't just some pity sale to the poor areas, but a clever injection into a rather large area meaning good business for them later. Once they have a hold of the area as ppl transition away from ADSL and LTE then they can start offering the rest of their packages.

 

[KOPITE]

Couldn't have said it better. This decision was made based on the research of what the current usage of internet is in Mitchells Plain. This wasn't just some pity sale to the poor areas, but a clever injection into a rather large area meaning good business for them later. Once they have a hold of the area as ppl transition away from ADSL and LTE then they can start offering the rest of their packages.

So why not offer everyone the R399 package, but also give the more fortunate folks the opportunity to apply for faster speeds at the same time. I think this makes more sense then forcing everyone to be stuck with 20mb/s lines.

People who already have faster speeds on a different platform would feel they downgrading instead of being offered a more superior product.

I hope MF, not Madderfakkers and Pure Afrihost takes note of the public needs

 

[ShakeelH]

So why not offer everyone the R399 package, but also give the more fortunate folks the opportunity to apply for faster speeds at the same time. I think this makes more sense then forcing everyone to be stuck with 20mb/s lines.

People who already have faster speeds on a different platform would feel they downgrading instead of being offered a more superior product.

I hope MF, not Madderfakkers and Pure Afrihost takes note of the public needs

I think this is for the sake of simplicity.. this is a rather large rollout so there's plenty that they are investing in it already. I for one am already just surprised this happened at all. I just expected our areas to always be ignored and never get FTTH.

 

[AfriMan]

LMAO! You ordered a 100mb line with Vuma and MF calls to schedule an install yet they say VUMA is not them

@AfriMan we need some clarity please as there is quite a few of us interested in 100mb lines.

I'll need to get further info on this. I am guessing that Vuma may be referring installations in certain areas to MF. Will confirm.

 

[KOPITE]

I'll need to get further info on this. I am guessing that Vuma may be referring installations in certain areas to MF. Will confirm.

Mitchell's Plain are the more lower income group. Other areas should just fall under Vuma.