Vuma Reach Fibre - Mitchell's Plain/Strandfontein

[Nikkel]

These drug addicts will figure out soon enough that what they stealing is not worth a cent at the scrapyard.

There won't be a 3 strike rule like adsl cos they'll see its pointless stealing "worthless"items.

It's just their naivety and desperation causing frustration to others.

I've already educated the druggies in our street and they know its pointless

 

[Double.D]

After loadshedding how long does it take for the Fibre to be back up and working as normal?

 

[Icemanbrfc]

Loadshedding struck me, and now pon is just flashing green ... Sigh

 

[tubbz]

So have some feedback on Mitchell's Fibre Vuma.

As per our Ops Manager, they are separate companies. So as I suspected, totally different business models, and their costs and revenue models are worked out differently - hence the 20Mbps product and price. Vuma will refer all Mitchell's Plain installations to MF.

Uhmm, are you and *** ******* <**********@afrihost.com> working for the same company?

I received the following from ***...

 

[Random Citizen]

One does not simply reveal your secret identity..

 

[KOPITE]

Why don't they keep it at 20mb/s lines for the majority, but only give higher speeds to people requesting for it.

If you want higher speeds that you must take the q00mb/s lines or higher and nothing less. Makes business sense to me.

 

[Icemanbrfc]

Totally feel for providers, it's a bit of a catch 22. If they don't replace, the community is not happy. If they do replace, they risk more theft (and more community unhappiness).

Maybe they will figure out a way to make the equipment more secure.

In the case of mobile operators, they eventually had to place security guards (at a huge cost) to protect generators at mobile towers. It's a big cost for a business, and most are looking for ways to bring costs down so they can lower prices and attract more customers

My favourite rep you have a DM

 

[mandana]

After loadshedding how long does it take for the Fibre to be back up and working as normal?

sitting in the same boat, PON flashing green.....apparently there is issues

@AfriMan who ever JanS is on the whatsapp chat this morning was helpful and professional but I still don't have a reference number for my interaction this morning..... that is not good....

 

[Icemanbrfc]

@AfriMan I sent quite a bit of tweets, but been ignored.. yet the Twitter account is busy posting other nonsense etc.. why am I getting the cold shoulder?

 

[skyman12]

@AfriMan I sent quite a bit of tweets, but been ignored.. yet the Twitter account is busy posting other nonsense etc.. why am I getting the cold shoulder?

They have been very slow with their responses this week, literally waited a whole day to get a response on WhatsApp a few days ago. I am not sure what's going on

 

[Icemanbrfc]

They have been very slow with their responses this week, literally waited a whole day to get a response on WhatsApp a few days ago. I am not sure what's going on

Same as well.. I sent on WhatsApp and also a day later got a reply back.. bit frustrating , as AH support across multiple platforms are the reason why I like them.. but I'm not sure now what is happening

 

[mandana]

#staffparties

 

[skyman12]

Same as well.. I sent on WhatsApp and also a day later got a reply back.. bit frustrating , as AH support across multiple platforms are the reason why I like them.. but I'm not sure now what is happening

I think they might be dealing with a serious backlog from their staff party last week because that's about the time that it started

 

[skyman12]

#staffparties

LMAO YES

 

[AfriMan]

My favourite rep you have a DM

Awesome - needed something to do

 

[AfriMan]

@AfriMan I sent quite a bit of tweets, but been ignored.. yet the Twitter account is busy posting other nonsense etc.. why am I getting the cold shoulder?

We're seeing a pretty big backlog - we're seeing a spike in queries that is very strange for this time of year. Our guys are doing the best we can and we're doing serious overtime.

All our social content and summer promo content has been put on hold for now until we can clear it.

 

[AfriMan]

sitting in the same boat, PON flashing green.....apparently there is issues

@AfriMan who ever JanS is on the whatsapp chat this morning was helpful and professional but I still don't have a reference number for my interaction this morning..... that is not good....

Will let his team leader know.

The reference should be mailed or SMS'd to you. But it should be possible to also trace the interaction via your Mobile number.

 

[mandana]

Will let his team leader know.

The reference should be mailed or SMS'd to you. But it should be possible to also trace the interaction via your Mobile number.

got it @ 9:20am.... 2 hours after logging it.... beter late than never

 

[AfriMan]

Uhmm, are you and Nicholas Laming <nicholas.l@afrihost.com> working for the same company?

I received the following from Nicholas...

View attachment 752818

He is saying the same thing - just different words.

MF is owned by VUMA, but they are treated as separate companies, with MF having exclusive domain over Mitchell's Plain. Vuma may have decided to include Mitchell's PLain on their coverage map to ensure that people who are confused are still able to get signed up in the end. But the message is any subscribers in Mitchell's Plain can only be on Mitchell's Fibre.

 

[ShadleyP]

He is saying the same thing - just different words.

MF is owned by VUMA, but they are treated as separate companies, with MF having exclusive domain over Mitchell's Plain. Vuma may have decided to include Mitchell's PLain on their coverage map to ensure that people who are confused are still able to get signed up in the end. But the message is any subscribers in Mitchell's Plain can only be on Mitchell's Fibre.

I have no idea why people are complaining so much, ATLEAST there IS Fibre. If you cannot live with 20mb line then LEAVE IT you not FORCED to take it. My goodness, a small win is better than no win.