Vumatel fibre break and other downtime - 15 November 2022

[Jan]

Major Vumatel outage

South Africans on Vumatel's network in Gauteng are currently experiencing intermittent or no connectivity due to multiple problems in the region.

Vumatel told MyBroadband that the issues were isolated to Afrihost customers.

 

[r00igev@@r]

I saw some PK loss last night on Vuma but its cleared up - also in 4ways.

 

[Toxic T]

It is multiple ISP. I am with VOX and have also been impacted

 

[R13...]

It is multiple ISP. I am with VOX and have also been impacted

And not a new issue either. We have daily connectivity issues in our area and they say fibre breaks

 

[Gtx Gaming]

Also down protea heights cpt on homeconnect, colleague borrowed my vodacom lte to use for now

 

[Dianysis]

Definitely not isolated to Afrihost.
On MTS, and was off for hours.
Back now but kak slow speeds.

 

[Toxic T]

And the worse part is, they hide behind the so called "best effort service" so even if they can't provide you with a service you must still pay your full invoice.

 

[Drifter]

Also down in the Vaal quite often.

 

[geezer]

Also down in the Vaal quite often.

That's why I moved over to OpenServe. Only had a short (±60minutes) outage since moving, which was because of heavy rain. The people in the neighborhood WhatsApp group are complaining regularly about Vuma outages.

 

[AfriNatic]

We are still engaging with Vumatel on the matter.

A change has been made after another impact event this morning. We are hopeful this will mitigate any future impacts while we explore a permanent solution.

 

[Noo]

We are still engaging with Vumatel on the matter.

A change has been made after another impact event this morning. We are hopeful this will mitigate any future impacts while we explore a permanent solution.

Good day,

My link is still down, no service light. What is the way forward? Very frustrating as the service desk is ignoring my requests for an update.

 

[Mizzmoo]

It's been like this for 3 days here in Meyerton. It is impossible to download anything, yet Vuma claimed it has been fixed. The issue is also over multiple ISP not just afrihost as we are with supersonic. The excuses are plenty but the solutions not so much.

 

[Dianysis]

It's been like this for 3 days here in Meyerton. It is impossible to download anything, yet Vuma claimed it has been fixed. The issue is also over multiple ISP not just afrihost as we are with supersonic. The excuses are plenty but the solutions not so much.

Yip.
On MTS in Meyerton.
Speeds are crap.
Getting 10mbps DL on a 200mbps line.
Farking ridiculous.

 

[Drifter]

It is multiple ISP. I am with VOX and have also been impacted

That's because VOX use Vumatel as the fibre supplier.

 

[Thor]

Vumatel is down again

ONT shows no broadband

 

[Toxic T]

Vumatel is down again

ONT shows no broadband

Nothing new with them. They don't care about their customers.

 

[R13...]

We've been down since Sunday afternoon. Their canned response is that it's to a third party affecting connectivity in JHB, EKH and CPT. They've been useless these last few weeks but this is the longest stretch.