Waiting on CoolIdeas

Daddy2B

Active Member
Joined
Apr 25, 2014
Messages
62
I have one of these too, which was used with my previous isp.
Using Mac, I created the pppoe but it says Authentication failed.
af1dd0f58add07235eace0f155266688.jpg
 

TheRoDent

Cool Ideas Rep
Joined
Aug 6, 2003
Messages
5,657
I have asked Divian head of our support escalations to reach out to you.

Do you have your PPPOE details?

Sorry, but I am not entirely familiar with the MFN setup, other than we terminate PPPOE at which point I could help.

Ideally you should connect directly using an ethernet cable to the Fibre termination box using a PC.
 

Daddy2B

Active Member
Joined
Apr 25, 2014
Messages
62
Yes I have the pppoe details. Severely disappointed that now I'm slated for 5 days of no internet, that over a weekend too. Bit of a bummer!
Would be great if someone can help sort it out soonest :)
 

Daddy2B

Active Member
Joined
Apr 25, 2014
Messages
62
Thank you kindly for helping out.

I have the Calix 803G device as well as an Ubiquiti UniFi for Wi-Fi.

I connected via LAN and setup the pppoe but it's not authenticating as mentioned previously.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
10,784
Thank you kindly for helping out.

I have the Calix 803G device as well as an Ubiquiti UniFi for Wi-Fi.

I connected via LAN and setup the pppoe but it's not authenticating as mentioned previously.
Give support a call for the non authentication, the tracking says the delivery was unsuccessful yesterday?
 

Daddy2B

Active Member
Joined
Apr 25, 2014
Messages
62
Yea but they didn't even call me to confirm delivery. Which is why I said it's more excuses than anything else.
 

Daddy2B

Active Member
Joined
Apr 25, 2014
Messages
62
Thanks. Someone called and clarified the 0 in my password is actually an O...cant believe people still do that.

My laptop now connects via pppoe.

How can I connect my Ubiquiti UniFi to get Wi-Fi in the house? Will an ethernet port splitter work?
 

TheRoDent

Cool Ideas Rep
Joined
Aug 6, 2003
Messages
5,657
You will need some kind of router that does PPPoE, which the Unifi's don't generally do themselves. The router we attempted to ship to you will be able to do that.

You could also try to configure your old ISP's router with the PPPoE details if you can get access to it.
 

Daddy2B

Active Member
Joined
Apr 25, 2014
Messages
62
I found an old telkom adsl router. Can someone please point me in the direction to sort of bridge it?
 

TheRoDent

Cool Ideas Rep
Joined
Aug 6, 2003
Messages
5,657
The ADSL router will typically not dial a PPPoE connection on it's ethernet port, it will only do it on the ADSL port.

What make/model is the DSL router ?
 

TheRoDent

Cool Ideas Rep
Joined
Aug 6, 2003
Messages
5,657
Unfortunately doesn't appear is if this device will use anything other than the ADSL port for PPPoE dialup.
 

Daddy2B

Active Member
Joined
Apr 25, 2014
Messages
62
I have requested for the order to be cancelled. This is not working out and has been a truly frustrating experience.
Thank you to all for trying to help.
 

RedViking

Nord of the South
Joined
Feb 23, 2012
Messages
39,795
I have requested for the order to be cancelled. This is not working out and has been a truly frustrating experience.
Thank you to all for trying to help.
Sheesh dude, Monday is tomorrow then you have your free router. Or you could have just gone and buy one.
 

Herr der Verboten

Honorary Master
Joined
Feb 14, 2012
Messages
10,537
I have requested for the order to be cancelled. This is not working out and has been a truly frustrating experience.
Thank you to all for trying to help.
Always one that you know will swing this way.

That one that's always more drama; which was exactly my first impression when I saw the OP. An ending like this just reaffirms.

At least Cisp tried...
 

r4nd0m

Senior Member
Joined
Dec 29, 2016
Messages
546
I have requested for the order to be cancelled. This is not working out and has been a truly frustrating experience.
Thank you to all for trying to help.

Dude, I'm not even with CoolIdeas, but these two reps went out of their way to help you and accommodate you.

How can I connect my Ubiquiti UniFi to get Wi-Fi in the house? Will an ethernet port splitter work?

I found an old telkom adsl router. Can someone please point me in the direction to sort of bridge it?

This wasn't even their responsibility to support (your connection was working), but still they were willing to help you.

You really are being unreasonable imho.
 
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