Warning about Axxess Uncapped - 36 gigs is abuse...

[DJ...]

Even when I'm managed, everything else runs fine. Generally after hours(even when managed) things pick up as their is less load I am told. How bout queuing your torrents and scheduling them to run at night?

It's night time now. They're running at 10kB/s. I can certainly do so and have no issue doing so, but I wasn't made aware that this shaping is only time-sensitive.

Regardless, 36 gigs is not abuse...

 

[Vegeta]

Does this mean that Axxess are not the correct ISP if you plan to download stuff? Because of that's the case then it should be made abundantly clear, even if it is simply for the benefit of people reading this forum...

Well things took a dip after the whole move to MTN... so I guess you were singing the praises before the move

 

[techead]

This whole MTN thing has sent things to the dogs I tell you... Lower throughput and lower aup's are not a good trade off for cheaper prices...

 

[Superjakes]

I think some comments from the Rep would be interesting right about now...

 

[DJ...]

As far as I can remember "managed" means they only slow down your torrents/p2p if you've been hammering it hard.

Why is torrent traffic so special? So streaming the equivalent in traffic is considered not abusive but doing so with torrents is considered abusive? Maketh no sense to the average Joe in me.

But let's put this into context. Not all of that 36 gigs is torrents. I watch my fair share of youtube and download over http as well. Let's say I downloaded 3 gigs a day (as I only recently started using this account), at 3 gigs a day, that still equates to 13.6% utilisation. a 2MB uncapped line can do 22 gigs per day. How is that abuse in any way? I could understand if I had torrents downloading all day every day, but I don't. Each day I'll download one or two episodes and perhaps a movie every third or fourth day. That's the extent of my torrent activity. That ain't abuse in my book.

If it is in Axxess' book, then so be it. They can go get stuffed...

 

[craigg123]

To apply any type of management to a specific users account at 36GB on a 2MB line is just ridiculous.
Let your money do the talking and move to another ISP. For example people were complaining when Telkom Internet
were soft capping 2MB accounts at +-200GB and that practice has now also stopped(no caps or throttling since), so there are other options out there.

 

[DJ...]

Axxess have replied to me via email to state that this is simply because of the cable break and I might be able to achieve 60 to 70 gigs per month. MIGHT! Seems this isn't an uncapped offering at all if you plan to download anything. It is max a 50-60gig account at which point it is effectively capped for downloads.

And I thought they weren't hampered by the Seacom cable problems?

 

[kilobits]

Axxess have replied to me via email to state that this is simply because of the cable break and I might be able to achieve 60 to 70 gigs per month. MIGHT! Seems this isn't an uncapped offering at all if you plan to download anything. It is max a 50-60gig account at which point it is effectively capped for downloads.

And I thought they weren't hampered by the Seacom cable problems?

They should rather rename these "uncapped" products along their lines of their minimum "abuse" thresholds rather than simply calling them "uncapped".

Let them be thus called 2Mb 36GB threshold accounts ... 36Gb managed monthly accounts.

Meh.

 

[m0zy]

They should rather rename these "uncapped" products along their lines of their minimum "abuse" thresholds rather than simply calling them "uncapped".

Let them be thus called 2Mb 36GB threshold accounts ... 36Gb managed monthly accounts.

Meh.

I still don't see the word "abuse" in the said reply from the tech guy.

With that said, FLAME away girls. Me off to get some popcorn and sit back and watch how this chic flic of a thread turns out

 

[DJ...]

I still don't see the word "abuse" in the said reply from the tech guy.

If punitive measures are initiated in my mind that is a result of abuse. We can have a semantic argument about this all you like, but it boils down to it being a punitive measure for the end user, no matter how many layers of sugar it is spun in...

 

[sand_man]

Averaged around 12gb a day for the 1st 15 days of this month on an Axxess 10 mb uncapped account. No issues at all.

 

[HavocXphere]

Axxess have replied to me via email to state that this is simply because of the cable break and I might be able to achieve 60 to 70 gigs per month. MIGHT!

Relax...half the interweb packages out there are essentially dead atm because of the break (+Eassy issues on top of that). Nothing the ISPs can do about it really.

Wait till the Seacom thing blows over & then re-evaluate. But maybe send in 1 calendar month notice so long just in case.

 

[grim]

Relax...half the interweb packages out there are essentially dead atm because of the break (+Eassy issues on top of that). Nothing the ISPs can do about it really.

Wait till the Seacom thing blows over & then re-evaluate. But maybe send in 1 calendar month notice so long just in case.

No 1 calendar month notice with Axxess.

Axxess have replied to me via email to state that this is simply because of the cable break and I might be able to achieve 60 to 70 gigs per month. MIGHT! Seems this isn't an uncapped offering at all if you plan to download anything. It is max a 50-60gig account at which point it is effectively capped for downloads.

And I thought they weren't hampered by the Seacom cable problems?

EASSy is also having issues because of the cable breaks in the Med so all of the international traffic on the MTN ADSL network is flowing over WACS currently.

 

[DJ...]

Relax...half the interweb packages out there are essentially dead atm because of the break (+Eassy issues on top of that). Nothing the ISPs can do about it really.

Wait till the Seacom thing blows over & then re-evaluate. But maybe send in 1 calendar month notice so long just in case.

The fact that they told me that I might ordinarily be able to achieve 60 to 70 gigs is quite revealing. They're telling me that I might be able to get 15% actual usage out of my line. It's simply not an uncapped offering on that basis imo. I do a lot of things out of principle and as much as that might suit my needs for the time being, the awful offering will see me change ISPs.

Do MTN really rely on Seacom though? I thought part of the motivation to move to MTN was to isolate themselves from Seacom downtime?

 

[DJ...]

EASSy is also having issues because of the cable breaks in the Med so all of the international traffic on the MTN ADSL network is flowing over WACS currently.

Right, thanks. To be honest I'm not really having that much of an issue with international traffic, but torrents have been pretty much disabled for this account now.

Oh well. Not happy, particularly with respect to the lack of forewarning on their part...

 

[Chevron]

Just received this from Axxess technical support (on a 2MB account):



How on earth can 36 gigs qualify as abuse on their network? I can't download now because they consider 1 to 2 Blu Ray movie downloads to be abuse.

Is it only Axxess who have such atrocious AUPs or are other ISPs just as bad as this? I cannot for the life of me fathom how anyone could be worse...

There's a reason we're on openweb GOLD. There's isn't any AUP to speak of. It just works.

You get what you pay for.

 

[Unhappy438]

The afrihost/axxess service has really degraded since the move to Mtn. From my experience I suggest moving over to an IS isp. Openweb or Plugg , you will hammer 200 gigs on that 2MB line no problem. Seacom issues haven't seemed to effect download performance either, latencys are about 20ms higher but it's nothing you can't deal with. I've been running torrents at full speed since Friday or whenever it was that seacom went down.

 

[grim]

Right, thanks. To be honest I'm not really having that much of an issue with international traffic, but torrents have been pretty much disabled for this account now.

Oh well. Not happy, particularly with respect to the lack of forewarning on their part...

Torrent traffic will be managed more aggressively as to keep the strain off the network while they have reduced capacity, it should be back to normal once the cables are back online.

The reason why torrents are managed is because it isn't a real time service like streaming video and is mostly(Mostly not exclusively) used to pirate copyright material.

 

[DJ...]

There's a reason we're on openweb GOLD. There's isn't any AUP to speak of. It just works.

You get what you pay for.

For the extra R100 per month I'm in.

To be honest I think the market is moving away from being completely price sensitive to more service orientated. I'd rather pay R50-R100 per month extra for something I can feel free to use to my heart's content than a slightly cheaper package that invokes punitive measurements at ridiculously low limits while marketing itself unethically as uncapped.

That's not to say that Axxess are at fault for doing so - they're allowed to do so. Unfortunately imposing a cap in any fashion means it isn't uncapped. But that I guess is an argument for another day.

The last thing I want though is an ISP who is going to treat me like a schoolchild and them the headmaster. One shouldn't have to be concerned about downloading something and looking over your shoulder in case the headmaster decides that you're now naughty and deserve detention. Punitive measurements like this are simply preposterous...

 

[DJ...]

Torrent traffic will be managed more aggressively as to keep the strain off the network while they have reduced capacity, it should be back to normal once the cables are back online.

The reason why torrents are managed is because it isn't a real time service like streaming video and is mostly(Mostly not exclusively) used to pirate copyright material.

What I do with my line is of not their responsibility to manage. I don't understand the non-real-time aspect you're talking about, but as an end-user I don't discern between traffic and I don't expect my ISP to either. If I'm doing 20 gigs a month of torrents or 20 gigs a month of downloading ebooks, how much difference does it make to their network stability and capacity?