Warning about Axxess Uncapped - 36 gigs is abuse...

[abandonallhope]

36GB is abuse on an uncapped line, but 55GB on a capped account is just fine. How did it come to this ?

Only in South Africa.

 

[copacetic]

Yes its a play on words everyone knows that you're not the first person in the world born with half a brain cell. Whats more important is what you're experiencing on the account are they restricting YOUR bandwidth requirements if they are move. I hear Mweb is much better for downloads I would move there if they didn't insist on debit orders.

They don't.

 

[Logo]

The fact that they told me that I might ordinarily be able to achieve 60 to 70 gigs is quite revealing. They're telling me that I might be able to get 15% actual usage out of my line. It's simply not an uncapped offering on that basis imo. I do a lot of things out of principle and as much as that might suit my needs for the time being, the awful offering will see me change ISPs.

Do MTN really rely on Seacom though? I thought part of the motivation to move to MTN was to isolate themselves from Seacom downtime?

So you are telling me that on a 2mb account you think it is reasonable and acceptable to do 400gb a month (60gb x 6.66 if you consider 60gb to be 15% of the actual usage). Sorry but that is exactly why they have to instate AUPs and FUPs.

I am on a 10mbps line, I have a 10mbps account with Axxess, so far this month I have done 120gb. No warning, never managed not a tweet of complaint from Axxess, because that is what I am paying for, and likely because I do not use torrents. Torrents are throttled because by their nature they use the maximum bandwidth available continuously where HTTP (normal browsing) will be intermittent bursts of high speed for short periods of time.

You are saying that you want to get 2mbps all day, every day for the full day without interruption ? That is NOT acceptable use.

I average about 150 to 180gb a month I download and stream a lot. Then I see other people in this thread bragging about how they have done 200gb a month on a 1mbps account. It is people like these that are forcing the ISPs to put in place rules like this. If you want to use 400GB a month with no throttling then go for a capped account or two. Uncapped accounts means you will always have access WHEN you need not continuous full line access all day every day.

 

[psynapt1k]

So you are telling me that on a 2mb account you think it is reasonable and acceptable to do 400gb a month (60gb x 6.66 if you consider 60gb to be 15% of the actual usage). Sorry but that is exactly why they have to instate AUPs and FUPs.

I am on a 10mbps line, I have a 10mbps account with Axxess, so far this month I have done 120gb. No warning, never managed not a tweet of complaint from Axxess, because that is what I am paying for, and likely because I do not use torrents. Torrents are throttled because by their nature they use the maximum bandwidth available continuously where HTTP (normal browsing) will be intermittent bursts of high speed for short periods of time.

You are saying that you want to get 2mbps all day, every day for the full day without interruption ? That is NOT acceptable use.

I average about 150 to 180gb a month I download and stream a lot. Then I see other people in this thread bragging about how they have done 200gb a month on a 1mbps account. It is people like these that are forcing the ISPs to put in place rules like this. If you want to use 400GB a month with no throttling then go for a capped account or two. Uncapped accounts means you will always have access WHEN you need not continuous full line access all day every day.

As an Afrihost user, I agree with you Logo.

It seems like people think they have a right to downloadz the whole internetz.

The shaping they apply at Axxess is the same as Afrihost - If I take a look at my client zone I can clearly see when they are applying the shaping on my account and I have only used 58Gigs this month - so far - on my 10meg u/c account. Yesterday I was shaped at 10% download speed, today at 75% - I am ok with that. Keep in mind that EASSY is also down in this Seacom thing and to keep premium paying capped users and Business u/c users running, they need to "control/manage" our accounts accordingly so we don't download the internetz.

My "Realtime" services are running perfectly fine in the meantime.

 

[DJ...]

So you are telling me that on a 2mb account you think it is reasonable and acceptable to do 400gb a month (60gb x 6.66 if you consider 60gb to be 15% of the actual usage). Sorry but that is exactly why they have to instate AUPs and FUPs.

Actually if I left my line running full speed downloading all day I'd be able to theoretically achieve around 700 gigs oer month. But I am in no way interested in doing so. As already pointed out in this thread which clearly you haven't read, I expect my usage to max 70 gig per month. That's an expectation of getting 10% utilisation out of my line. Axxess appear to take issue with that. Even if I wanted 15% utilisation of my line, how is that in any way abusive?

You are saying that you want to get 2mbps all day, every day for the full day without interruption ? That is NOT acceptable use.

I didn't say that. Read the fscking thread before jumping on your assumption bandwagon...

I average about 150 to 180gb a month I download and stream a lot.

You're averaging more than double what I've EVER used in a month. EVER! Read the fscking thread...

No warning, never managed not a tweet of complaint from Axxess, because that is what I am paying for

Good for you. I can only get a 2MB line here so I'm also expecting to get what I pay for, which so far is atrocious management based on a ridiculously vague AUP, absurdly low limits, and no network transparency...

Sorry but that is exactly why they have to instate AUPs and FUPs.

Because of people like me who want to do 70 gigs a month? Pull the other one.

And read the fscking thread...

 

[DJ...]

If you refer to your Control Panel on our website, you will find that you are not being managed at the moment.

I am most certainly being managed at the moment. Nothing has changed...

 

[DJ...]

Ironically Logo, I'm not the kind of person who downloads the internet. I am not the on contributing to the abuse. But because some people, as you rightly point out, download the internet at a time, I must suffer. My measly expectation of 10% utilisation of my line is somehow considered abusive, all to subsidise those who are downloading hundreds of gigs per month...

 

[psynapt1k]

Ironically Logo, I'm not the kind of person who downloads the internet. I am not the on contributing to the abuse. But because some people, as you rightly point out, download the internet at a time, I must suffer. My measly expectation of 10% utilisation of my line is somehow considered abusive, all to subsidise those who are downloading hundreds of gigs per month...

DJ....stop with this now, you are going to give yourself a heart attack!.....its not abusive! - its being dynamically shaped and you will probably be able to download Torrents again right now or later tonight. Business uncapped and the capped accounts are getting priority at the moment. If your torrenting is TOTALLY dead, then maybe there is another issue? I assume you have PM'd Axxess Lady? - I noticed by her comments.
If you go into your client zone, what does the shaping policy say? x% of downloading? if its currently listed at 25% of speed for downloading, then for now it will be dead slow, later this afternoon it might change again.
Also. EASSY is down and they are shaping us all during the day.

 

[DJ...]

DJ....stop with this now, you are going to give yourself a heart attack!.....its not abusive!

Anything that results in punitive measures is as a result of abuse in my books. This semantic argument can be had until we're blue in the face, but doesn't change the outcome. And I won't simply stop because by your books 10% utilisation of an account is an acceptable point for management. I hold my service providers to a different level of accountability. Clearly. I'm not asking for much in that I expect more than 10% usage of the account.

Additionally, Axxess Lady stated that the account is no longer managed. It is...

 

[psynapt1k]

Anything that results in punitive measures is as a result of abuse in my books. This semantic argument can be had until we're blue in the face, but doesn't change the outcome. And I won't simply stop because by your books 10% utilisation of an account is an acceptable point for management. I hold my service providers to a different level of accountability. Clearly. I'm not asking for much in that I expect more than 10% usage of the account.

Additionally, Axxess Lady stated that the account is no longer managed. It is...

DJ... - It is only being shaped NOW, at this moment, not forever - the reason it is being shaped is probably NOT your fault, but due to the limit in bandwidth. If Axxess Lady has said it is not shaped, and your client zone says it is not shaped, then maybe there is another issue Axxess Lady can look into?

 

[Fudzy]

I thought Afrihost/Axxess encouraged download hogs? They have a Top 10 downloaders list on their page don't they?

 

[DJ...]

DJ... - It is only being shaped NOW, at this moment, not forever - the reason it is being shaped is probably NOT your fault, but due to the limit in bandwidth. If Axxess Lady has said it is not shaped, and your client zone says it is not shaped, then maybe there is another issue Axxess Lady can look into?

It is based on usage, as per their numerous communications with me, references to the AUP, and statement that I might be able to achieve my 70 gigs under normal circumstances. Evidently 70 gigs is a stretch for them so this appears to be indicative of what's to come.

My account status is still managed btw. Seems this lottery status of my account is likely to continue, for, well, who knows? The lack of communication on their part irks me as well...

 

[psynapt1k]

It is based on usage, as per their numerous communications with me, references to the AUP, and statement that I might be able to achieve my 70 gigs under normal circumstances. Evidently 70 gigs is a stretch for them so this appears to be indicative of what's to come.

My account status is still managed btw. Seems this lottery status of my account is likely to continue, for, well, who knows? The lack of communication on their part irks me as well...

That's real sad to hear then
Hope they can give you an answer soon...

Axxess Lady, I know I am with Afrihost, but I used to be an avid Axxess fan before the acquisition by Afrihost - care to comment on this thread why DJ was shaped so soon?

 

[DJ...]

Another thing that needs to be addressed is that network problems cannot continue to be blamed for poor service delivery. This has been going on for months now, continuously. It boils down to simple bad management. As an end-user, 3 to 4 months of continuous network problems is simply not good enough and can no longer be used as an excuse for throttling/shaping at such ridiculously low limits. Eventually it just boils down to having a poor network as far as I'm concerned, and being unable to fulfill your marketed commitments to your customer.

It's all good and well having a well-priced offering, but it falls by the wayside when you simply can't deliver the advertised product, and impose hellishly low punitive measures on your customers in order just to keep your network running. That is the kind of things that is not clear in the AUP and should, as far as I'm concerned, be made abundantly clear before signing up...

 

[MartyMarts]

Another thing that needs to be addressed is that network problems cannot continue to be blamed for poor service delivery. This has been going on for months now, continuously. It boils down to simple bad management. As an end-user, 3 to 4 months of continuous network problems is simply not good enough and can no longer be used as an excuse for throttling/shaping at such ridiculously low limits. Eventually it just boils down to having a poor network as far as I'm concerned, and being unable to fulfill your marketed commitments to your customer.

It's all good and well having a well-priced offering, but it falls by the wayside when you simply can't deliver the advertised product, and impose hellishly low punitive measures on your customers in order just to keep your network running. That is the kind of things that is not clear in the AUP and should, as far as I'm concerned, be made abundantly clear before signing up...

Then they would probably never get a single client from the word go. I previously posted an arbitrary comment that all ISPs 'dupe' you into joining them and it's only how well they manage their product/service after you've signed up that determines how well they do as a business. If they clearly stated up front what they were 'really' offering then there would only be one or two ISPs in SA - i.e. the ones with AUP/FUP (or whatever they call them) that sucked the least.

 

[grim]

Dj if you are so unhappy with them. Cancel your account and move elsewhere, nothing is stopping you. You can probably still get it cancelled by the end of this month. More bandwidth for the rest of their users to "abuse" then.

 

[DJ...]

Dj if you are so unhappy with them. Cancel your account and move elsewhere, nothing is stopping you. You can probably still get it cancelled by the end of this month. More bandwidth for the rest of their users to "abuse" then.

I don't mean to come across as facetious here but you're simply stating the obvious. I'm well aware that I can take my business elsewhere and don't need reminding of it.

I plan to move with my wallet at the end of next month, as Axxess won't allow me to cancel yet, as per their terms. Moving with one's wallet also doesn't preclude one from discussing this shoddy state of affairs, informing others, and hoping that Axxess listen and address the problem in due course. If they don't know why their subscribers are unhappy, they can easily and incorrectly chalk it up to price...

 

[Fudzy]

Have you tried MWeb DJ? Apart from their recent hiccup their service has been solid. I've moved off from them twice now (once to Afrihost even) only to have my fingers burnt and came back.

 

[grim]

I don't mean to come across as facetious here but you're simply stating the obvious. I'm well aware that I can take my business elsewhere and don't need reminding of it.

I plan to move with my wallet at the end of next month, as Axxess won't allow me to cancel yet, as per their terms. Moving with one's wallet also doesn't preclude one from discussing this shoddy state of affairs, informing others, and hoping that Axxess listen and address the problem in due course. If they don't know why their subscribers are unhappy, they can easily and incorrectly chalk it up to price...

The only reason why your account is being managed on such low usage it the fact that their network isn't running at 100% capacity with the cable issues in the Med.

ADSL isn't a guaranteed service, if they have issues with bandwidth you will have to live with it or pay 20 times as much for a guaranteed service, look at the number of people complaining on Mweb that their torrents won't even download nevermind hit 20kB/s

I'm on a 10Mb account and I've used only 92GB this month which is a bit lower than normal for me but my account isn't managed as I'm most likely lower than average for other 10Mb accounts this month.

You will most likely find that users with slower connections speeds download far less on average vs their line speed than users with faster connections so it's much easier on a slower line to end up in the naughty corner by downloading more than the average for your connection speed.

Yes it sucks that you are manged at 36GB on a 2Mb account, no it won't stay like that. Once EASSy is back to full capacity and the MTN network is switched back to routing traffic over both EASSy and WACS you'll probably find that you won't be managed till you hit 100GB/m on a 2Mb account.

I did nearly 300GB last month and my account wasn't managed once.

 

[guest2013-1]

you get what you pay for, a lot of people don't know that cheaper isn't always better.

I've done 350gb+ on MWEB uncapped and never heard a peep from them. Granted, I don't do that every month like clock work (who has the hard drive space/cash for hard drives anyway??), but I haven't worried about any cap or issue about downloading since I took up their product when it released