Warning about Axxess Uncapped - 36 gigs is abuse...

DJ...

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Yes it sucks that you are manged at 36GB on a 2Mb account, no it won't stay like that. Once EASSy is back to full capacity and the MTN network is switched back to routing traffic over both EASSy and WACS you'll probably find that you won't be managed till you hit 100GB/m on a 2Mb account.

Already addressed this earlier in the thread. They claim that under normal circumstances I might be able to achieve 60gb-70gb per month. MIGHT!

Their AUP policy hasn't changed because of the Seacom issue. They've simply invoked it. And as per their AUP, 36gigs on a 2Mb line in one month is considered excessive. And their network over the last few months is as stable as a meth addict, so one can only assume that moving forward I am likely to be hit like this frequently.

This is my gripe. I don't have an issue with the fact that they're managing accounts. My gripe is that my account is somehow considered to be used excessively when in fact it has only reached 10% usage. And this is their AUP. I am one of the abusers who needs to be quashed for wanting to use 70 gigs a month, and then I subsidise others who are downloading hundreds of gigs a month but happen to do so over different protocols to me.

How does this not piss other people off? You've got an AUP policy that in fact doesn't allow for even a remotely uncapped experience should there be even the smallest bit of strain on their network. The moment they have to invoke their AUP small time downloaders like myself are hit.

Am I really asking too much to expect that my ISP allow more than 36 gigs per month usage on a 2MB uncapped account without being considered an abuser?
 

Enzo Matrix

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DJ let your wallet do the talking man. I think the lesser of the evils has consistently proven to be openweb or mweb
 

DJ...

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It must be noted that all downloading is throttled to ridiculous speeds. Can't download at more than 20kB/s now. At the end of the day, higher speeds are intended for downloading and not for making a website open 1/10000th of a second quicker.

Certainly submitting my cancellation and moving over to Openweb Gold...
 

m0zy

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It must be noted that all downloading is throttled to ridiculous speeds. Can't download at more than 20kB/s now. At the end of the day, higher speeds are intended for downloading and not for making a website open 1/10000th of a second quicker.

Certainly submitting my cancellation and moving over to Openweb Gold...

I feel your pain. So I am going to try and help you find a new ISP!
http://mybroadband.co.za/vb/showthread.php/516291-Help-Low-maintenance-customer-needs-new-ISP

You may thank me later :D
 

Logo

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Actually if I left my line running full speed downloading all day I'd be able to theoretically achieve around 700 gigs oer month. But I am in no way interested in doing so. As already pointed out in this thread which clearly you haven't read, I expect my usage to max 70 gig per month. That's an expectation of getting 10% utilisation out of my line. Axxess appear to take issue with that. Even if I wanted 15% utilisation of my line, how is that in any way abusive?

You never said you used 70 gigs a month, in fact you complained that when they told you that you might get 60 to 70 gigs a month before they even START to manage your account. You are not cut off from the internet when you are managed you simply won't be getting good speeds on downloads.

I didn't say that. Read the fscking thread before jumping on your assumption bandwagon...

With the utter outrage you displayed at the fact that you can only use 15% of your effective line capacity during a month before Axxess will start to manage your account, you implied that you expect around 200gb a month on a 2mbps line. The only way you are going to do that is if you run it all day for extended periods of time.

You're averaging more than double what I've EVER used in a month. EVER! Read the fscking thread...

Yes I am and I am paying for that. My line is 5 times as fast as yours and together with line rental and ISP it also costs me double what yours is costing you. So in short, and on the same ISP, I am getting what I am paying for.

Good for you. I can only get a 2MB line here so I'm also expecting to get what I pay for, which so far is atrocious management based on a ridiculously vague AUP, absurdly low limits, and no network transparency...

The fact that you can only get a 2mbps line is not my fault nor the fault of Axxess. And here is the bit you have to understand. They need to have vague AUPs, the same as any other ISP, because of exactly situations like the one we are in at the moment. Seacom is down, Eassy is have technical problems so Wacs is handling most of the traffic, and it is not only South Africa, it is handling traffic for a very large portion of Africa. And that is why it is impacting MTN. If it was only Seacom that was down then it would not have impacted MTN so badly. If they have have very specific AUPs they will not be able to manage traffic like they HAVE to do at the moment. Why do they have to do it ? Because there are people and business that pay large sums of money to have a certain amount of guaranteed bandwidth at low contention ratios. With the current problems they have to guarantee the same contention ratios and with more traffic it means they have to sacrifice somewhere and the ones who feel it the most will be average users.

Now how they likely came to the conclusion to manage your account has likely very little to do with the fact that you pulled 36 gig in the month so far. It probably has more to do that the algorithms the systems run selected your account because you were downloading a large torrent or two. Since the problems started they would have focused specifically on people who were downloading larger amounts than what the average person is managing at the moment. Because of the network problems the average amounts would have been much lower than it is normally. So what you saw as normal usage looked, when put in perspective to the situation and the current averages, to be excessive.

Because of people like me who want to do 70 gigs a month? Pull the other one.

Again you never said you only use 70 gigs a month, you were outraged by the fact that they said you can expect 60 to 70 gig a month before being manged.

And read the fscking thread...

I actually did read the thread before I made that post. So now please go and have a drink or a smoke or something and relax. Put things in perspective and realize that nobody is getting full line speed at the moment. We just all have to sit and wait, patiently. We understand that the business must cater to all their customer's needs and at the moment those needs are not downloading torrents; which to begin with is probably illegal content in the first place. And that is why services such as netflix, youtube and similar sites using similar protocols are not being throttled because it is largely legal paid for services and the services that will suffer are the P2P ones and the file sharing site (large http downloads) and NNTP traffic.

Also a word to the wise if you want to download large files such as blu-ray movies use newshosts you will get better speeds and more consistent speeds. The Afrihost news server is pretty good as well, 5 concurrent connections but the retention ratio is not as impressive as giganews or astraweb. It is also local traffic not international so you will not feel the impact of the seacom so much on your download, and your downloads would not have been targeted for being managed because it wouldn't have been international traffic which is what they are trying to manage.
 

DJ...

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I've addressed each point you've raised so far, Logo., except for Newshosts. They are far too complex for my liking after having tried to set it up twice before. I find it overly complex and not interested in trying again.

Irrelevant in terms of this situation as they've stated that newshost traffic is also managed at this point. BTW, this might be brought on by the Seacom issue but the AUP doesn't change. It is simply invoked...
 

mika1000

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ICertainly submitting my cancellation and moving over to Openweb Gold...

go to openweb gold. it rocks. i dont like the people at openweb but their internet is the best by far. and your bandwidth usage dont get measured.
 

guest2013-1

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What i don't get is why Axxess and Afrihost post how much people download a month (as if bragging that LOOK, people are downloading TERABYTES through us) and then piss in their panties for 36 gigs?
 
F

Fudzy

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What i don't get is why Axxess and Afrihost post how much people download a month (as if bragging that LOOK, people are downloading TERABYTES through us) and then piss in their panties for 36 gigs?

Yeah I'd question the legitimacy of those top 10s. It seems like a strategy to save face in light of network issues.
 

grim

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What i don't get is why Axxess and Afrihost post how much people download a month (as if bragging that LOOK, people are downloading TERABYTES through us) and then piss in their panties for 36 gigs?

Easy download through a VPN

Yeah I'd question the legitimacy of those top 10s. It seems like a strategy to save face in light of network issues.

No those people are bypassing the managing by using VPNs etc.
 

AfricanTech

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Easy download through a VPN



No those people are bypassing the managing by using VPNs etc.

and they don't get kicked? or throttled? or managed somehow?

Seems strange - on MWeb if you use VPN to bypass their shaping, they chuck your account into a catapult and hoist you into the middle of the stormy sea never to darken their pristine shores again.
 

grim

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and they don't get kicked? or throttled? or managed somehow?

Seems strange - on MWeb if you use VPN to bypass their shaping, they chuck your account into a catapult and hoist you into the middle of the stormy sea never to darken their pristine shores again.

Only if you're dumb enough to get caught.

Using well known VPN sites will get you kicked, there's many ways to skin a cat as the saying goes.
 

Zertop

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I'm about to sign up for afrihost tomorrow, I can't take the shaping
 

Zertop

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I don't mean to come across as facetious here but you're simply stating the obvious. I'm well aware that I can take my business elsewhere and don't need reminding of it.

I plan to move with my wallet at the end of next month, as Axxess won't allow me to cancel yet, as per their terms. Moving with one's wallet also doesn't preclude one from discussing this shoddy state of affairs, informing others, and hoping that Axxess listen and address the problem in due course. If they don't know why their subscribers are unhappy, they can easily and incorrectly chalk it up to price...

Dj... Do the same as me. Sign up for a bundle with afrihost, great deal!
 

DJ...

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Dj... Do the same as me. Sign up for a bundle with afrihost, great deal!

There are two options - OpenWeb Gold and Telkom. Afrihost/Axxess are one in the same as far as I'm concerned, but thanks for the suggestion...
 

Willie Trombone

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Just received this from Axxess technical support (on a 2MB account):



How on earth can 36 gigs qualify as abuse on their network? I can't download now because they consider 1 to 2 Blu Ray movie downloads to be abuse.

Is it only Axxess who have such atrocious AUPs or are other ISPs just as bad as this? I cannot for the life of me fathom how anyone could be worse...

Crikey... I use that in 2-3 days flat.
There are two options - OpenWeb Gold and Telkom. Afrihost/Axxess are one in the same as far as I'm concerned, but thanks for the suggestion...

I'm on WebAfrica business from next month. I'll tell you how it goes. At least they declare their AUP threshold...
 

Zertop

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I just wish axxess had a set time of when users know they will be throttled, I would be happy then
 

Amphibious

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There are two options - OpenWeb Gold and Telkom. Afrihost/Axxess are one in the same as far as I'm concerned, but thanks for the suggestion...

Hi DJ,

Just to add my 2cents, Openweb for the win. I admit that i'm one of the heavy downloader i have a 2MB and do nothing less then 400GB a month. Awesome for gaming as well and youtube 720p streaming no issues.

No once have i received an abuse message. I don't even know what that is:wtf:
 

mika1000

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There are two options - OpenWeb Gold and Telkom. Afrihost/Axxess are one in the same as far as I'm concerned, but thanks for the suggestion...

rather go with telkom, their service lately rocks. they got an android app to report faults. or you can do it on the internet. or via sms. and they log faults instantly.

openweb is not a very nice company. no matter whats wrong, its always your router or telkoms fault. they're rude and nasty. they can do with a few customer relation courses as their customer relations sukcs big time. just read the way they reply to their customers. its awful.

they might have the best internet but i'll rather go with a company thats not always blaming someone else for their faults and a little friendlier...
 
Last edited:

Keeper

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Averaged around 12gb a day for the 1st 15 days of this month on an Axxess 10 mb uncapped account. No issues at all.

You make me sick. 12gb on a 10mbit line? That's down right pathetic sand_man.
I average almost as much as you do per day at 1/10th of the speed.

It's a waste of bandwidth I tells ya!
 
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