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Sign up with GoogleWarning about Axxess Uncapped - 36 gigs is abuse...
- Thread starter DJ...
- Start date
sand_man
Honorary Master
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- Jun 4, 2005
- Messages
- 35,859
40gb's in 10 days on a 10mb uncapped account and the account is being managed. Haven't been logged onto the account since yesterday around 8pm yet online interface indicates a connected account!! WTF? I thought it was only Openweb that sold single accounts to multiple users?
Death
Well-Known Member
- Joined
- Nov 3, 2007
- Messages
- 443
I've queried something like this before. It turns out that there was more than 1 open session that failed to close upon Port Error or other disconnect. Check your session details from your Control Panel out and you'll most likely see a session or 2 still listed as open. You can drop them an email and ask them to be closed if you are worried about it.40gb's in 10 days on a 10mb uncapped account and the account is being managed. Haven't been logged onto the account since yesterday around 8pm yet online interface indicates a connected account!! WTF? I thought it was only Openweb that sold single accounts to multiple users?
pouroverguy
Expert Member
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- Feb 7, 2013
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- 1,752
Afrihost is just as bad In Ct
- Joined
- Feb 21, 2013
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- 591
40gb's in 10 days on a 10mb uncapped account and the account is being managed. Haven't been logged onto the account since yesterday around 8pm yet online interface indicates a connected account!! WTF? I thought it was only Openweb that sold single accounts to multiple users?
The AUP for the uncapped accounts is based on the available capacity on the network at any given time. If the available capacity is under pressure, we then manage accounts. The higher usage accounts will be managed first. So the AUP is not only usage based and taking a top percentage. It is also network capacity dependant. Currently your account is not managed at all.
The control panel showing online is due to us not receiving a proper stop packet to 2 of your sessions, this could be due to many factors. We have cleared all “ghost sessions” on your account and it should reflect accurately. Please let us know if there are any further issues with this display.
yea i moved away from axxess when they "managed" my 4mbps uncapped account. well thats what the techie on the phone told me.. managed...
when i phoned them the techie told me, they "saw me download a very large amount of data in a very short space of time."
LOL i dno, 4meg account downloaded for a couple of hours at max speed, in the early a.m. might i add.
in other words, this clown was telling me i cant download at my maximum speed, for which i am paying. how much can you possbile download in 3 hours. breaking protocols here!!
he was pretty happy to reanable my account if i told them i wouldnt do it again. i laughed at the guy and told him to close my account. it was just redonk.
and no AUP, according to the IS site i had only done 23gb that month.
when i phoned them the techie told me, they "saw me download a very large amount of data in a very short space of time."
LOL i dno, 4meg account downloaded for a couple of hours at max speed, in the early a.m. might i add.
in other words, this clown was telling me i cant download at my maximum speed, for which i am paying. how much can you possbile download in 3 hours. breaking protocols here!!
he was pretty happy to reanable my account if i told them i wouldnt do it again. i laughed at the guy and told him to close my account. it was just redonk.
and no AUP, according to the IS site i had only done 23gb that month.
June was my last month with Axxess. Had 2 x Uncapped 10Mb accounts, and canned them both and moved to Openweb.
Since Axxess moved to MTN, I could download at max speed for 2 days max, and then spend the rest of the month "managed".
When I cancelled they asked if there was some way they could keep the business. I told them not to 'manage' as enthusiastically as they have been, but got no response..........
What's point of selling an uncapped account and then telling your customer that while it's uncapped, it's uncapped for less than 1 week of every month ?
They hide behind their AUP and think we can't see that we're being violated ! If I had nothing better to do with my time, I would complain to the ASA about misleading advertising.
If Axxess sold bakkies, they would sell you a bakkie with a 1 ton load capacity, and then tell you, that you could only load it to 1 ton, twice a month, because their AUP says so..................
Since Axxess moved to MTN, I could download at max speed for 2 days max, and then spend the rest of the month "managed".
When I cancelled they asked if there was some way they could keep the business. I told them not to 'manage' as enthusiastically as they have been, but got no response..........
What's point of selling an uncapped account and then telling your customer that while it's uncapped, it's uncapped for less than 1 week of every month ?
They hide behind their AUP and think we can't see that we're being violated ! If I had nothing better to do with my time, I would complain to the ASA about misleading advertising.
If Axxess sold bakkies, they would sell you a bakkie with a 1 ton load capacity, and then tell you, that you could only load it to 1 ton, twice a month, because their AUP says so..................
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Zertop
Expert Member
- Joined
- Mar 9, 2013
- Messages
- 3,105
Their UUP (Unexplainable usage policy) is ridiculous. Move to afrihost - if you ever were to get shaped (doesnt happen often), they only shape torrents and http downloads - not any streaming or web browsing
Aah, feel bad for posting this, too bad I can't strikethrough on MB. I think the reason axxess seemed to shape me a lot was because when I was using their company, they were still very new and therefore their clientbase wasn't really that huge. This means that there were fewer people for the shaping algorithm to compare me against.
Aah, feel bad for posting this, too bad I can't strikethrough on MB. I think the reason axxess seemed to shape me a lot was because when I was using their company, they were still very new and therefore their clientbase wasn't really that huge. This means that there were fewer people for the shaping algorithm to compare me against.
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Zertop
Expert Member
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- Mar 9, 2013
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Actually, they did some re-coding of their shaping protocal for CPT on tuesday and I haven't been shaped once this week yet
- Joined
- Feb 21, 2013
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- 591
Hi DJ & others on this thread,
I would just like to point out that our Management Protocol is identical to that of Afrihost, we only shape torrents and http downloads, we do not manage streaming or browsing.
I would just like to point out that our Management Protocol is identical to that of Afrihost, we only shape torrents and http downloads, we do not manage streaming or browsing.
DrJohnZoidberg
Honorary Master
- Joined
- Jul 24, 2006
- Messages
- 23,999
If 36GB is regarded as abuse I'm glad I'm with Openweb because I just pulled that amount of data in the last 9 hours
If 36GB is regarded as abuse I'm glad I'm with Openweb because I just pulled that amount of data in the last 9 hours
Try gone in 66min....
http://www.speedtest.net/result/2842585289.png
http://www.speedtest.net/result/2842588539.png
(If only my line at home ran like the bonded line at work :wtf
LOL! haha that's nothing psht, mine's showing 75gb (upload + download) done yesterday...and I'm also on the 1mbps package
lmao maybe a bug?
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LOL! haha that's nothing psht, mine's showing 75gb (upload + download) done yesterday...and I'm also on the 1mbps package
Mine was showing over 100GB downloaded for Friday, I see they've fixed it